Tag Archive | webinar

Toluna Webinar: Toluna.com | A Beginner’s Guide

Hello members,

tol

Are you interested in joining the Toluna.com community? Perhaps you are already a member and want to learn more. This is the webinar for you! Join our Community Manager as she takes you through all the essentials; from signing up, to creating content, and even tips to earn more points. Earn 750 points just for attending!!

Title: Toluna.com | A Beginner’s Guide

Date: Wednesday February 18th, 2015

Time: 10:00 – 10:45 am EST

  • 7:00am Pacific (Los Angeles)
  • 9:00am Central (Chicago)
  • 3:00pm GMT (London)

Space is limited.

Reserve your Webinar seat now at:
https://attendee.gotowebinar.com/rt/3553413037737510913

This webinar is designed for those members who are from the United States and Canada.

January Toluna Beginners Webinar Q&A

Good afternoon members,

medium_4273168957

Thank you to those members who attended our webinar on Tuesday, January 20th. As promised, I have answered all of your questions here. If you missed this one, don’t worry! We’re holding another on February 18th. Register here and earn 750 points for your attendance.

How often may we participate in this Beginners Guide?

For now, you can attend the Beginners Webinar as many times as you would like. We do provide a lot of information and there is always a lot to learn. We update the presentation each session. We may limit this in the future, however.

Do Facebook friends have to have a Toluna account?

In order for someone to participate in your content created on Toluna.com, they will need to have a Toluna account. If you post a link to your content on Facebook, your friends can always comment with their answer on Facebook.

Are test products available in specific countries?

Yes, test products are only available in certain countries for now. You can login to your account to see if your country is listed

Regarding social media, do you receive points for having people sign up through your links?

Yes, you will receive 500 points for each referral once your friend completes their Toluna registration.

How many surveys are you allowed per day?

There is no limit for the amount of surveys that you can take. My suggestion would be to fill out your profile surveys so that can better match you to opportunities that fit your profile.

What is the recommended browser?

Toluna.com works best under Google Chrome and Internet Explorer web browsers.

How can you tell if your content has been upgraded?

When you go to the “My Points” page, you will see a description “Bonus for Content – Topic”. Rank up bonuses will be anywhere from 100-1000 points.

Are Quickvotes polls available for Canadians?

Quickvotes polls are available to Canadian members, however, they are not posted as frequent as some other countries.

Is there anything you have to do in order to enter the sweepstakes drawings?

You can find more information on sweepstakes here: https://usblog.toluna.com/2015/01/21/toluna-com-essentials-sweepstakes/

I have surveys that have been open for 10 months what do I do?

The best option is to use our contact form. Please include the survey ID# if you can, along with your username and any other information you can give. The more specific you are, the better.

Why am I kicked out of a survey even if I spent less than 5 minutes completing questions?

Some surveys are looking for a very specific group on people who meet a very narrow set of demographic or other criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions other times, it may take more questions. Please know that we appreciate your participation and that even when you don’t qualify, your participation helps contribute to the success of the study.

Why do we have to input the same demographic info for every survey? Can’t it be saved?

We are working on a system that will save your information, but for now you must re-enter your information in the screener questions so that we can make sure surveys match your profile.

This has nothing to do with points, but how can we stop someone from following us if we don’t want them to?

You cannot stop someone from following you, but you can request to block a member from accessing your page. Just let us know through our contact form.

What if your PayPal address is different than the email address where you receive your surveys?

Your PayPal address does not have to match the email address you use to login for Toluna.com. Please make sure that your PayPal email address is valid, however.

Are we limited to one member per household or can family members also join?

Yes, members of the same household can sign up for Toluna.

Thank you, Lauren for the Webinar. Are there any rewards, aside from Gifties, for less than 30,000 for Canadians? I am asking because I saw a page during the webinar that showed rewards that range from 7,500 points and up. Thank you, Miss. S.

There are plenty of opportunities to earn points on our site. The amount of points varies per survey.

Can you add friends? If so, how do you do it?

From your Profile icon tab, select “Account”, and go to “Sharing Preferences”. You can then use the form to invite friends directly from your various email accounts.

How long does it take to get paid by check?

Checks are processed every week and are usually mailed out and delivered within 2-6 weeks. Currently we are experiencing a slight delay but we should be back on track by the end of the month.

Are the number of votes counted in content bonus decisions?

Sometimes the number of participants and votes are a factor for content bonuses, however, the Toluna Team is more concern about members who are creating content that is interesting, creative, grammatically correct, and uses images or videos.

How can i participate in test products?

Go to the “Test Products” page under the “Explore” tab and pick which product you would like to test. Once you have completed the sign-up process you will be added to the randomized list and, if selected, you will receive the product directly in the mail.

I don’t get emails from toluna even though i am a member, why?

There may be a few reasons why you are experiencing this problem. The first is that you may need to verify your email. My next suggestion is to make sure that emails from @toluna.com are not blocked or marked as spam. Add us to your “safe” list on your email account. You can complete this by going into the settings of your email account. Lastly, you can visit https://us.toluna.com/YourZone and click on “settings” to opt-in or opt-out of certain emails from our company.

Will there be any more webinars?

Yes, we will be holding this same webinar on February 18th, 10am EST. Register here and earn 750 points for your attendance!

More information and Q&A blogs from past webinar session:

December

November

October

Toluna Webinar: Toluna.com | A Beginner’s Guide

Hello members,

tol

Are you interested in joining the Toluna.com community? Perhaps you are already a member and want to learn more. This is the webinar for you! Join our Community Manager as she takes you through all the essentials; from signing up, to creating content, and even tips to earn more points. Earn 500 points just for attending!!

Title: Toluna.com | A Beginner’s Guide

Date: Tuesday, January 20, 2015

Time: 2:00 pm – 2:45 pm EST

Space is limited.

Reserve your Webinar seat now at:
https://www2.gotomeeting.com/register/538651322

This webinar is designed for those members who are from the United States and Canada.

December Toluna Beginners Webinar Q&A

medium_4273168957

I have been a member for quite a while have done many surveys and polls, is this webinar good for me?

Yes, our webinar is for Toluna beginners but many members have written in stating that they learned some new things. We are constantly changing the site and it’s a great overview of the website. In additon, we cover all the ways that you can earn points on the site.

Why did they change the PayPal options?

A: I can direct you to a blog post about our Paypal options, but basically due to the high demand in Paypal requests we had to change the amount

Can family members within the same household sign up for Toluna?

Yes, Members of the same household are allowed to sign up.

Are cheques offered in Canada?

Checks are not currently offered in Canada

Are the survey opportunities different on the app than the website?

Survey opportunities vary on our app. Not all surveys that are offered on Toluna.com are mobile compatible. In terms of the app, we are working on specific mobile missions for our members.

Is there any way to tailor the surveys that I receive, so as to qualify more often? I find I have to go through many of them, before I find one I qualify for.

If you complete all of your “profile surveys’ that will help us to improve your survey. Please visit this link to fill out your Profile Surveys: https://us.toluna.com/interestsurveys

Why do I not qualify for all surveys?

Some surveys are looking for a very specific group on people who meet a very narrow set of demographic or other criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions other times, it may take more questions. Please know that we appreciate your participation and that even when you don’t qualify, your participation helps contribute to the success of the study.

How do u know when your points expire?

Yes, points expire one year after they are posted to your account. You can check this each month by going to “Points” and selecting the appropriate date range. There will also be a notice for you to let you know how many points will be expiring by when. Or by clicking on this link: https://us.toluna.com/YourZone/points

How many survey we can enter for a day? How do I increase this?

You are allowed to enter as many surveys as you would like, as long as they are available.

I have a check that has been processing for 5 weeks. Why is it taking so long?

We are currently on a delay for some rewards. Please read our announcement about this delay: https://usblog.toluna.com/2014/12/09/important-payment-update/

Is there a fee for redeeming through PayPal?

There is no fee to redeem your points for a PayPal payment

Is there a limited amount to earn daily?

There is no limit to how many points you can earn each day.

Just out of curiosity, there can only be 10 answers when creating polls. Is this just because of a technical issue, or is it something else?

There is no technical issue, we just only offer our members 10 answers for polls. This keep the site uncluttered and concise.

Where is the best source to view everything Toluna?  The website or an app?

The best way to see Toluna is on Toluna.com. The app is an extension of the website and not everything is mobile compatible.

Will there be anymore webinars?

Yes, we will be holding this same webinar on Jan 20th, 2pm EST. Register here

For more info, consult our Nov 6th Webinar Q&A blog

*this blog was revised on Jan 19, 2015.

Toluna Webinar: Toluna.com | A Beginner’s Guide

Hello members,

tol

Are you interested in joining the Toluna.com community? Perhaps you are already a member and want to learn more. This is the webinar for you! Join our Community Manager as she takes you through all the essentials; from signing up, to creating content, and even tips to earn more points. Earn 500 points just for attending!!

Title: Toluna.com | A Beginner’s Guide

Date: Thursday, December 11, 2014

Time: 2:00 pm – 2:45 pm EST

Space is limited.

Reserve your Webinar seat now at:
https://www2.gotomeeting.com/register/153468546

This webinar is designed for those members who are from the United States and Canada.

November Toluna Beginners Webinar Q&A

Good afternoon members,

medium_4273168957

Last week we held three very successful sessions of the Toluna Beginners Webinar. So far your feedback has been great. As promised, I would answer all of your questions here on the blog for your reference. Those who attended were rewarded the 500 point bonus last Friday. Please contact us if you did not receive this reward.

>> Did you miss this month’s webinar? Fear not! We will be holding the next one on December 11, 2pm EST. Register here.

November 6, 2pm

  1. Are we able to private message anyone in the community?
    1. At this time we do not have a private messaging feature for community members, however that is a great idea and we will consider it for our next website update.
  2. Are other people in the same house allowed to sign up with different emails
    1. Yes, members of the same household can sign up for Toluna.
  3. Can you earn points if you refer a friend?
    1. Yes, you will receive 500 points for each referral once your friend completes their Toluna registration.
  4. Do people get points for commenting on blog posts?
    1. At this time we do not offer points for commenting on our blog posts; however, we post blogs regularly that tell you about contests and opportunities to earn more points on Toluna.
  5. Do points still expire? How can we tell the point amounts that will be expiring? Will we be notified?
    1. Yes, points expire one year after they are posted to your account. You can check this each month by going to “Points” and selecting the appropriate date range. Or by clicking on this link: https://us.toluna.com/YourZone/points
    2. You will be notified about expiring points once you login to your account and also on the My Points page.
  6. Do you receive an actual gift card or code?
    1. Most rewards are distributed with an e-code that can also be used as a gift card if you print it out and bring into the store. However, please  check the rules and regulations for each reward offered in the Rewards Center
  7. Why did the points go up to redeem Paypal?
    1. We do apologize for this inconvenience, and ask you to please refer to our blog post regarding the increase here: https://usblog.toluna.com/2014/10/21/important-paypal-change/
  8. How much is 100 points worth in United States Dollars?
    1. 100 points = $0.03
  9. Why do you collect information on race and ethnicity?
    1. We collect this information because our surveys may target certain demographics within your race or ethnicity. To better understand how Toluna collects, uses and shares your personal information, please review our privacy policy, which is availablehere.
  10. Do you give an anniversary bonus, such as being a member for a year?
    1. At this time we do not offer anniversary bonuses, but this feature may be added soon!
  11. How long has Toluna existed?
    1. Toluna was established in 2000.
  12. Are we ever told the results of the surveys?
    1. We cannot divulge the information we collect from surveys due to client confidentiality, however we do publish some of our Quick Surveys results which can be found on our Toluna Quick Surveys Twitter account: twitter.com/tolunaquick
  13. Is there a Canadian Toluna site?
    1. Yes, you can visit our Canadian site at ca.toluna.com
  14. If someone is having issues with using Toluna, how do they get help?
    1. You can contact our help desk, a link is located at the bottom of Toluna.com entitled “contact”
  15. Why do I not qualify for all surveys?
    1. Some surveys are looking for a very specific group on people who meet a very narrow set of demographic or other criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions other times, it may take more questions. Please know that we appreciate your participation and that even when you don’t qualify, your participation helps contribute to the success of the study.
  16. Are there any rules about adding photos that we find on the Internet but don’t own the right to?
    1. While we do not have a specific policy in place regarding this topic, we ask that member’s posts adhere to our Member Code of Conduct, and post only images and text that are appropriate for all audiences. As a good rule of thumb though – if you’re not sure you should use an image, don’t. Some images are copyrighted and you may be opening a can of worms by posting them online.
      1. Member Content and License: You hereby give a non-exclusive, perpetual, unlimited, worldwide, royalty-free right to Toluna to use for any purpose any content you submit to this Site, including the right to edit, copy, transmit, publish, display, modify, distribute, create derivative works from and develop such content and to transfer such content to third parties. You, not Toluna, will have sole responsibility and liability for all content you use, upload, post or submit to the Site, including on our message boards and in any Survey in which you participate, including the obligation to obtain any necessary approvals and authorizations required to post such content.

 November 6, 3pm

  1. I’ve never been able to test a product. Does living on the West Coast prevent my chances?
    1. Everyone has an equal opportunity to test products. We try our best to post the products at a time when all members have access to the information, and we select testers at random from all eligible entries
  2. Can I test products if I am from Canada?
    1. Unfortunately, test products are not currently available in Canada but we are working on this, and hope to add this feature soon.
  3. How many USA members does Toluna currently have?
    1. Currently, there are millions toluna members in the US

November 7, 2pm

  1. How long does it take to get paid by check?
    1. Checks payments are processed each week, and we work to have them mailed within 3 weeks of your request date. Please do note however, that in some circumstances it may take up to 6 weeks for your payment to mail, although we do our best to limit the wait time.
  2. How often is the product testing?
    1. Product testing can be as frequents as every week, or every month. Please check the product testing page if you would like to participate in these events.
  3. Is there an incentive for testing products?
    1. Yes you do receive an incentive once you fill out the mandatory questionnaire or directions that come with the product you are testing.
  4. Is there any way to have a better chance at getting picked for product testing?
    1. Unfortunately the only option I can suggest it to fill out all of your profile surveys so that we can accurately determine if you are in the qualified demographic for the product to test. You can find the profile surveys here: https://us.toluna.com/interestsurveys

If you have any remaining questions, you can always check the FAQ  page or Site Terms, or leave us a message on our wall.

**this blog was updated on Jan 19th, 2015

Additional Sessions for the Toluna Beginners Webinar!

Dear members,

Thanks again for your interest in our Toluna Beginners Webinar. We received an overwhelming number of registrants for Thursday’s session, and due to space restrictions, we are opening up 2 more sessions to ensure that everyone can attend.

toluna webinar

In the event that we exceed our space limit and you are unable to join the session on Thursday November 6th at 2pm, or if you would prefer to attend our webinar at a later time, here are two additional options for your consideration:

  1. Thursday, November 6th, at 3pm EST (Register here)
  2. Friday, November 7th, at 2pm EST (Register here)

If you unfortunately cannot make it to any of these 3 sessions, not to worry!  We will be holding additional Beginner’s Webinar sessions soon, and will post an update to our blog with the time and date information.

Thank you for your understanding,

Lauren

Toluna Team

Toluna Webinar: Toluna.com | A Beginner’s Guide

Hello members,

tol

Are you interested in joining the Toluna.com community? Perhaps you are already a member and want to learn more. This is the webinar for you! Join our Community Manager as she takes you through all the essentials; from signing up, to creating content, and even tips to earn more points. Earn 500 points just for attending!!

Title: Toluna.com | A Beginner’s Guide

Date: Thursday, November 6, 2014

Time: 2:00 pm – 2:45 pm EST

Space is limited.

Reserve your Webinar seat now at:
https://www2.gotomeeting.com/register/349897442

This webinar is designed for those members who are from the United States and Canada.

Toluna Beginners Webinar: Questions and Answers

Hello members,

On September 30th, we held our very first webinar, taking our new and seasoned members through Toluna, from registration through content creation, and how to get the most out of your membership.  We want to thank everyone who joined in the session, and provide answers to the questions we received from our participants.

Take a look below for those answers, and if you missed the session, don’t worry, we’ll be holding another one soon!

Will there be any rewards for attending this webinar?

As a special bonus, yes, we will be awarding our members who attended the September 30th session 500 bonus points.  These will be credited to your Toluna account by the end of this week.

You mentioned that it can take up to 6 weeks for points to post, but this is rare – how long does it typically take?
We do our best to credit our member’s accounts within 1-2 weeks of participating in our surveys, and some survey incentives are posted within 24 hours. We state within our terms that it may take up to 6 weeks in case we have a particular study which remains open for an extended period of time.  You can always contact our help desk if you have questions about credits for specific studies.

Is PayPal the only way to redeem points for cash?

Currently, we offer both PayPal and Checks for our US members, however PayPal is the only cash option for our Canadian members.  PayPal payments are available for a minimum redemption of $20.00 with 60,000 points, and checks are available for a minimum of $25.00 with 75,000 points.

How many points are equivalent to $1?
Our cash to point ratio is $1.00 = 3,000 points. Please note that our base survey incentive starts around 2,000 points and increases depending on the length and requirements of each survey.

I receive emails from 2 different [@Toluna.com] accounts. How do I know which ones are legit?

This is a good question.  Toluna will send you emails from different internal accounts depending on the subject of the email.  However, you will receive most communications, including survey invitations from survey@toluna.com.  If we are contacting you with news or rewards information you may also be contacted from community@toluna.com or TolunaRewards@toluna.com.  A good rule of thumb:  Emails from Toluna will be sent from the domain Toluna.com.  If you do not see this, it’s not from us!

Can I invite my friends to join?

Yes you absolutely can invite your friends to join, in fact, we encourage it! Toluna makes it simple and easy to invite your friends through our form under your account settings. Click on your profile icon, select “account” and then “sharing preferences.” Here you will find a simple form that you can send to your friends. You can find this information also simply by clicking here: https://us.toluna.com/YourZone

It seems like 99% of the survey emails I receive, I’m not qualified for. Is this amount unusual?

This is not typical for our members. We offer plenty of surveys that apply to the general population, and others that are tailored for specific members based on age, income, education, etc. To receive invitations that are a better match for your unique demographics, and you are more likely to qualify for, please fill out your “Profile Surveys” which can be found under the Surveys menu and then click Profile Surveys. Fill out as many as you can.  (Also, each Profile Survey you complete is worth a couple hundred points!)

Will Toluna offer lower dollar amounts for Paypal, say 30,000 pts for $10 or 15000 pts for $5, at some point in the future?

Currently, we are only offering PayPal in $20.00 increments, and at this time do not have any plans to change this amount. However, we are always working to improve our rewards selection, and add new and exciting offers for our members.  To stay up to date with our offers, check out your Rewards Center often, located under the Explore tab in your account, and also follow our blog.

Thank you to everyone who attended our first webinar and for the wonderful feedback!  A special thanks goes out to Lynne, who sent us the great comment below! We hope that you also found our presentation helpful.

If you missed our first broadcast, our next webinar will be held again on November 6, 2014 at 2pm. 

Reserve your Webinar seat now at:
https://www2.gotomeeting.com/register/349897442

“Just wanted to say thanks for the informative session.  This was my first webinar and you provided a great overview of Toluna.  I have been a member for about 6 months and it was interesting to find out about things I was not familiar with.  Thanks again, these webinars are a great bonus!”     – Lynne M.

Best,

The Toluna Team