Tag Archive | webinar

Tutorial: What are Gifties and how to use them

Dear Members,

Many of you do not seem to know about our Gifties program and how it works. Here is a short tutorial to help you understand it better.

o What are Gifties?
o How do Gifties work?
o Where can I find the members who have won Gifties?

Thanks for watching!
The Toluna Team

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Toluna; A Beginners Webinar

Hello Members,

Toluna usually holds a live webinar every couple of months for our new members to show them the ins and outs of Toluna.com

We recently recorded our latest webinar so everyone can view this information at their own time and pace.

Please note, this was originally a live webinar. Since we have recorded this and are adding it to our blog, we will not be answering questions at the end of the webinar. If you have any further questions, please feel free to use the “contact” form at the bottom of Toluna.com and someone will be able to assist you.

 

Please see below some of the questions brought up during our previous webinar.

Are the contests the same on every site?

No, certain contests are for specific social media outlets or only for the Toluna site. Follow each of our accounts to enter all of the contests.

How do I clear my notifications?

Unfortunately, this is something we are still working on. We are aware of this issue and are working as quickly as possible to fix it.

What does one do when another Toluna member post a very rude remark to your content?

Please contact us at feedback.europe@toluna.com or the “Contact Us” form at the bottom of the page with the link to the content and the member’s username.

How long will it take to receive a check?

Once you request a check it can take up to 6-8 weeks to process. For faster payments, try our Paypal option.

Is there a minimum age to be a member?

Yes, 14 years old.🙂

Do you offer a referral program?

Yes, you can invite your friends to join Toluna by going to ” My Account” and under “Sharing Preferences” you can send them emails to join. You will earn 500 points for every friend who registers an account.

Is there an instruction manual or PDF available for constant reference?

You can view all of this information in our FAQ section or view our tutorials on our blog.

Is there a max amount of points we can earn per day?

No, there is no maximum amount of points you can earn per day. Please be aware that points do expire though. See question below.

Did you say that points can expire?

Yes, points expire one year, on the 28th day, after they are earned. For example: if you earn 1000 points August 10, 2016, they will expire on August 28, 2017.

Is there a way not to have me fill in a lot of information only to find out I’m “not the correct demographic?

This is because some surveys are looking for a very specific group of people who meet a very narrow set of demographic criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions, other times it may take more questions. Please know we appreciate your participation and that even when you don’t qualify, your participation helps contribute to the success of the study.

Are we allowed to change our profile name?

Yes, you can change your username only once after registration. Go to your account settings.

Can we still access our account if we are traveling?

You can still go into the community but since your IP address will be different then where you registered, it may bring up red flags in our system and not allow you to participate in surveys.

Will you have test products in Canada?

We are still working on this. Right now, we still don’t have a firm answer.

What do I do if I have technical problems?

Please email your account information, Survey ID, and any valid screen shots along with your issue to feedback.europe@toluna.com or the “Contact Us” form at the bottom of the page.

Toluna Webinar: Toluna.com | A Beginner’s Guide

Hello members,

2

Are you interested in joining the Toluna.com community? Perhaps you are already a member and want to learn more. This is the webinar for you! Join our Community Manager as she takes you through all the essentials; from signing up, to creating content, and even tips to earn more pointsEarn 1000 points just for attending!!

Title: Toluna.com | A Beginner’s Guide

Date: Wednesday December 7, 2016

Time: 02:00 – 02:45 pm EST (NYC time)

Space is limited.

Reserve your Webinar seat now at:
https://attendee.gotowebinar.com/rt/1059705281956039937

This webinar is designed for those members who are from the United States and Canada.

Toluna Tutorial: How and when to contact Toluna

Dear Members,

It’s usually easy to use Toluna but if you encounter issues, there are a few dedicated teams who take care of different issues who would be happy to help.
Your issue will be resolved faster if you go through the appropriate channels.

 

• The FAQs are a good source of information.
• Where can I learn more about the Toluna community (surveys, points, rewards and sweepstakes)?
• What do I do if you can’t register or sign in to Toluna?
• Who do I contact if I have a problem with rewards on the site or a problem with a survey?
• How do I check and follow up on my open support cases?
• What do I do if I encounter an issue on the site with content or contests?

Please don’t hesitate to leave your feedback in the comments and to share ideas on what you think the next tutorial should be about.

We can’t wait to hear from you!

The Toluna Team

Toluna Beginner’s Webinar Q&A – August 10, 2016

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Thank you to those members who attended our webinar on August 10, 2016. As promised, I have answered all of your questions here. If you missed this one, don’t worry! We will hold another in a few months. Stay tuned for details.

Where does the $3.00 go upon joining?

This will be shown in your account. You can view this in the “My Points” section.

Are the contests the same on every site?

No, certain contests are for specific social media outlets or only for the Toluna site. Follow each of our accounts to enter all of the contests.

How do I clear my notifications?

Unfortunately, this is something we are still working on. We are aware of this issue and are working as quickly as possible to fix it.

Will there be a replay of this webinar?

Since this was a live webinar, it cannot be replayed. We will be offering another webinar in December, or you can view our recorded tutorials here.

What does one do when another Toluna member post a very rude remark to your content?

Please contact us at feedback.europe@toluna.com or the “Contact Us” form at the bottom of the page with the link to the content and the member’s username.

How long will it take to receive a check?

Once you request a check it can take up to 6-8 weeks to process. For faster payments, try our Paypal option.

Is there a minimum age to be a member?

Yes, 14 years old. 🙂

Do you offer a referral program?

Yes, you can invite your friends to join Toluna by going to ” My Account” and under “Sharing Preferences” you can send them emails to join. You will earn 500 points for every friend who registers an account.

Is there an instruction manual or PDF available for constant reference?

You can view all of this information in our FAQ section or view our tutorials on our blog.

Is there a max amount of points we can earn per day?

No, there is no maximum amount of points you can earn per day. Please be aware that points do expire though. See question below.

Did you say that points can expire?

Yes, points expire one year, on the 28th day, after they are earned. For example: if you earn 1000 points August 10, 2016, they will expire on August 28, 2017.

Is there a way not to have me fill in a lot of information only to find out I’m “not the correct demographic?

This is because some surveys are looking for a very specific group of people who meet a very narrow set of demographic criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions, other times it may take more questions. Please know we appreciate your participation and that even when you don’t qualify, your participation helps contribute to the success of the study.

 

Are we allowed to change our profile name?

Yes, you can change your username only once after registration. Go to your account settings.

Can we still access our account if we are traveling?

You can still go into the community but since your IP address will be different then where you registered, it may bring up red flags in our system and not allow you to participate in surveys.

Will you have test products in Canada?

We are still working on this. Right now, we still don’t have a firm answer.

What do I do if I have technical problems?

Please email your account information, Survey ID, and any valid screen shots along with your issue to feedback.europe@toluna.com or the “Contact Us” form at the bottom of the page.

Thanks again to everyone who attended.

More information and Q&A blogs from past webinar sessions:
JanuaryOctoberAugust| May | April

Toluna Webinar: Toluna.com | A Beginner’s Guide

Hello members,

This afternoon, join us for this beginner’s guide webinar! If you haven’t signed up yet, use the link below and join us!

1

Are you interested in joining the Toluna.com community? Perhaps you are already a member and want to learn more. This is the webinar for you! Join our Community Manager as she takes you through all the essentials; from signing up, to creating content, and even tips to earn more pointsEarn 1000 points just for attending!!

Title: Toluna.com | A Beginner’s Guide

Date: Wednesday August 10, 2016

Time: 02:00 – 02:45 pm EST (NYC time)

Space is limited.

Reserve your Webinar seat now at:
https://attendee.gotowebinar.com/rt/4619914037090074113

This webinar is designed for those members who are from the United States and Canada.

Toluna Beginner’s Webinar Q&A – April 13, 2016

Good afternoon members,

medium_4273168957

Thank you to those members who attended our webinar on April 13, 2016. As promised, I have answered all of your questions here. If you missed this one, don’t worry! We will hold another in a few months. Stay tuned for details.

Can you enter the Wednesday theme contest more than once?

Yes, you can make as many pieces of content as you would like for any contest. We will, however, only reward for one of your entries.

Does answering other members’ content help us or them receive a rank up bonus?

Answering other content does not earn you rank up points. Content creation will help you to receive points.

How long does it take to receive PayPal payment?

Paypal payments are usually sent within 2 weeks of your request date for the US and Canada.

How long has Toluna been around?

Toluna has been around for 15 years 🙂

I was wondering about the story post for April?

Here is the April Storytelling contest info.

Is there any way to edit your own content after posted?

You can only modify content by choosing to “close” your content. If you need to have something deleted, please alert the helpdesk.

What can be done if you are in the middle of a survey and it just stops/disconnects and you can’t get back in to finish?

In the unfortunate event that this happens, please contact our help desk, and include the survey ID # which can be found from the survey email, or going into “My Surveys” section

If you share content you’ve created on your social media accounts is your own referral link included with the post?

Yes, the content link will be shared on Facebook and Twitter.

I have created content and complete a survey and have not received any points for using the app.

We usually reward app bonuses once per month.

Do we get notified via email if we win sweepstakes?

Yes, you will be notified via email if you are a sweepstakes winner.

Did you say that points can expire?

Yes, points expire one year after they are earned. For example: if you earn 1000 points April 13, 2016, they will expire on April 13, 2017.

Can you have multiple accounts with the same address? like, could my husband make an account?

You can have accounts with the same mailing address yes. You can have up to 3 people per household.

Can you cash out your points for a cheque in Canada?

We do not offer checks for Canada at this time.

Will sweepstakes become available for Canadian members?

We are working on it.

Are we allowed to change our profile name?

Yes, you can change your username only once after registration. Go to your account settings.

 

Thanks again to everyone who attended.

More information and Q&A blogs from past webinar sessions: January OctoberAugust| May

 

Toluna Webinar: Toluna.com | A Beginner’s Guide

Hello members,

tol

Are you interested in joining the Toluna.com community? Perhaps you are already a member and want to learn more. This is the webinar for you! Join our Community Manager as she takes you through all the essentials; from signing up, to creating content, and even tips to earn more pointsEarn 1000 points just for attending!!

Title: Toluna.com | A Beginner’s Guide

Date: Wednesday April 13, 2016

Time: 02:00 – 02:45 pm EST (NYC time)

Space is limited.

Reserve your Webinar seat now at:
https://attendee.gotowebinar.com/rt/6699296133273564161

This webinar is designed for those members who are from the United States and Canada.

Toluna Beginner’s Webinar Q&A – Jan 20, 2016

Good afternoon members,

medium_4273168957

Thank you to those members who attended our webinar on January 20, 2016. As promised, I have answered all of your questions here. If you missed this one, don’t worry! We will hold another in a few months. Stay tuned for details.

Are the only way to earn points are through surveys?

Here are a bunch of ways to earn points on Toluna.com in addition to surveys

Can we get a copy of this webinar if we missed some at the beginning to review?

We do not offer copies of the webinar, however, you can read the Toluna Essentials series which summarizes most of what is covered in the Beginners Webinar. Here is the link.

Do Canadian’s get taxed as well if we earn a certain amount?

No, Canadians do not get taxed on earnings, however it is encouraged that you check your local tax laws.

How long does it take to receive your check or Paypal transfer after you click on rewards?

In the US, checks typically can take up to 6 weeks before they are processed and mailed. Paypal typically takes 1-2 weeks and payments are sent on Mondays for both US and Canada.

How much can you earn before you are taxed?

The law requires Toluna to issue you a 1099 form once you meet or exceed $600 in the US. Always check with your tax professional to find out your tax reporting requirements.

What is the minimum amount of points needed to redeem for something in the rewards center?

In both US and Canada, the lowest point threshold is 18,000 for a gift card, and 100 points for a Giftie.

How often do you hold webinars?

We hold webinars 4-6 times per year. The next one will be in March

Is there a different spot to access your notifications?

The globe icon at the top of Toluna.com is the only place to find notifications. You must login to your account via the website or app to view these notifications.

Why does it take so long to credit surveys to account?

Surveys can be open for several weeks due to the amount of information that needs to be collected.

Will Toluna ever do a point increase or will the point amount be set indefinitely?

Points are set indefinitely until further notice

You may have already answered this but where do we go to find the theme on Wednesday’s?

You can find all contest announcements on our blog (usblog.toluna.com).

 

Thanks again to everyone who attended. See you in March.

More information and Q&A blogs from past webinar sessions: OctoberAugust| May