Tag Archive | updates

Rewards Processed September 15th Update

Hello everyone,

We’re writing this post to let you know that the rewards processed on the 15th of September have been uploaded with a slight glitch in the code. This means that whenever you tried accessing them you would be re-routed to your account settings page.

With that said, we are very happy to let you know that the codes have been re-uploaded and the matter should, by now, have been fixed.

As such, you may now try accessing your reward and enjoy it at your own leisure. Keep in mind that, in order for the new codes to be displayed, please do a clear sweep of your browser associated files (simply press ctrl+shift+delete), then log in to your Toluna account and get your reward.

Should this not work for you, do get in touch with our help desk, and make sure you submit a screenshot of the error- this will greatly expedite the process and allow our help desk team to escalate the matter with top priority.

Thank you so much for being active members and for your understanding.


Toluna UPGRADE – Easier way to access and complete surveys

Dear members,

Toluna is pleased to announce the launch of our latest upgrade to improve the survey experience.

With this new and simplified feature, finding new surveys and navigating through the community has never been easier.

  1. You will now automatically be logged in when starting surveys from a survey invitation
  2. All surveys will end in the survey centre, where you will be able to find and easily access all available surveys you might be interested in
  3. You will be able to interact with the community (create content, vote etc.) without having to log in again.

However, for security reasons you will need to confirm your password BEFORE you can access personal account information or redeem rewards.

This is to make sure that all your data is kept safe while you enjoy this new and improved way of enjoying the Toluna experience.



We hope you enjoy these new features.

See you soon on Toluna

Incentive Processing – Important Update

Hello Members,

We’re writing today to inform you that due to unforeseen circumstances, our reward processing times will change from 72 hours to 2 weeks, effective immediately.

We are always working to bring the best possible experience to you on Toluna. We understand you work hard to earn your incentives, and we appreciate your patience during this time.

We will inform you as soon as we can start processing rewards in 72 hours again.


We thank you all for your understanding, and look forward to announcing exciting new rewards all year!

See you soon,
The Toluna Team