Tag Archive | update

Incentive Processing – Important Update

Hello Members,

We’re writing today to inform you that due to unforeseen circumstances, our reward processing times will change from 72 hours to 2 weeks, effective immediately.

We are always working to bring the best possible experience to you on Toluna. We understand you work hard to earn your incentives, and we appreciate your patience during this time.

We will inform you as soon as we can start processing rewards in 72 hours again.


We thank you all for your understanding, and look forward to announcing exciting new rewards all year!

See you soon,
The Toluna Team

Site Issue- Update on Followers Display

Hello Members,

Many of you have noticed we are having some technical difficulties with the “Followers/Following” section on your member profiles.

Our IT team is doing their best to resolve this issue as soon as possible and we apologize for the inconvenience.

Important information on this issue:

  • All followers are still there in the database and have not disappeared.
  • We are limiting the number of followers/following displayed on the page to 50 since showing them all was exactly the root cause for significant registration delays, overall site slowness and unresponsiveness we were seeing lately.
  • We are already working on a solution to this issue, keeping in mind the limitation that we cannot show them all.

We thank each and every one of you for your patience in this matter and hopefully we will have this resolved shortly.

Thank You,
The Toluna Team


Member of the Week – Upgrade

Hello Members,

As this is a brand-new year, let’s give Member of The Week an upgrade! Every Monday starting February 6th we will choose our Member of The Week. We will pick our winner every Monday and send them a special email stating they have won our Member of The Week contest and offer them the chance to earn even more points! We will not announce any winner information until Friday of that week.


We want to know more about all our amazing members on Toluna.com, so once you are chosen as Member of The Week, we will give you the option of filling out a short questionnaire to then have posted on our blog on Friday- a simple segment of “Who’s Who on Toluna”. For participating in our questionnaire, you will receive an extra 3,000 points!

This means you can earn a whopping 8,000 points for being our Member of The Week! So, head on over to Toluna.com and start creating quality content! You never know, you just may be next week’s Member of The Week!

How to become Member of the Week:
Every day the Toluna Team awards Content Bonus points to members for posting high quality polls, topics, battles and thumb-its. We will tally those bonuses for the week, and the member with the most Content Bonuses will be awarded an additional 5,000 points for their great contributions to the site, and will be named our Member of the Week.

Thanks and see you soon on Toluna.com,
-The Toluna Team


Warning – Be careful of false emails

Dear members,

We wanted to bring to your attention that we have received reports from some of you who have been the recipient of unauthorized email invitations, or have been lured onto websites purporting to be from Toluna.

We wanted to warn you about the content of these emails and assure you that they are not coming from Toluna, nor its partners.


How does the scam work?

This scamming method is typically know as phishing and can present a pop-up such as the one below!

These emails and sites claiming to be from Toluna, offer large incentives for surveys and coax unsuspecting users into giving out personal information, or trying to get you to redeem a free reward but require that you pay a small shipping fee. Once you have entered your payment information for the shipping fee they will keep taking money from your account without your explicit consent.

How can users avoid these scams?

Your safety online is very important to us, and whilst we take technical and organizational measures to protect your personal information on Toluna.com, we cannot protect you from external sites.

We kindly remind all our members that:

  • Toluna will never ask you for your personal information outside of the secure Toluna.com.
  • All Toluna surveys are hosted on a secure server: http://ups.surveyrouter.com/
  • Toluna will also never ask for your credit card details or require you to pay money to sign up on our website or to deliver any rewards.
  • Toluna will never contact you by phone for direct marketing or to sell you anything
  • Toluna surveys will only be sent by email to registered users and/or published directly on our official site toluna.com

How to recognize Phishing sites and emails

  • If an email invitation to you breaches the above standards, then it most likely is not from Toluna
  • Fraudulent sites and emails are not Toluna branded
  • Fraudulent sites and emails will not include the usual Toluna identification elements (wrong logo, wrong sender email etc.)

If you receive any suspicious e-mails claiming to be from Toluna, please do not open them, reply back, or forward them on to anyone.  Instead you should delete them. It is a scam – these e-mails are fraudulent, may involve them stealing your personal information and/or appropriating your personal information for illegal or illicit purposes and they do not originate from our company.

If you ever have any hesitations about any third party websites that promise Toluna surveys or rewards, please Contact Us.


Please let us know for any questions or comments you may have.

Kind regards,

The Toluna Team

Toluna Mobile App Updated for Android Users!

Hello Members,

Last month we announced a series of updates for the Toluna iOs app , and we are happy to announce that these updates are now available on Google Play for Android devices as well!


Here’s a quick look at what’s new:

A major overhaul of user Profile pages:

o Access your following/followers lists on user profiles.

o Show off all your virtual gifts with the My Gifties display.

o Message your friends directly from your device, with activated wall comments.


An improved Rewards Center:

o Redeem on the go! Choose between vouchers, sweepstakes and even Gifties.

o Check your points balance and rewards history, directly from the Account section.


As usual, you can explore all of your recent content, or that of your friends and followers, and also respond to and vote on all of the topics, polls, battles, and thumb its that you like.  We also have Quick Surveys that are available and the go and will soon be introducing compatibility for the longer surveys that you love so much.  So keep a lookout for more updates!
Download the app today!

Google Play: https://play.google.com/store/apps/details?id=com.toluna.webservice&hl=en

See you soon,
The Toluna Team