Tag Archive | questions

Toluna Beginner’s Webinar Q&A – August 10, 2016

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Thank you to those members who attended our webinar on August 10, 2016. As promised, I have answered all of your questions here. If you missed this one, don’t worry! We will hold another in a few months. Stay tuned for details.

Where does the $3.00 go upon joining?

This will be shown in your account. You can view this in the “My Points” section.

Are the contests the same on every site?

No, certain contests are for specific social media outlets or only for the Toluna site. Follow each of our accounts to enter all of the contests.

How do I clear my notifications?

Unfortunately, this is something we are still working on. We are aware of this issue and are working as quickly as possible to fix it.

Will there be a replay of this webinar?

Since this was a live webinar, it cannot be replayed. We will be offering another webinar in December, or you can view our recorded tutorials here.

What does one do when another Toluna member post a very rude remark to your content?

Please contact us at feedback.europe@toluna.com or the “Contact Us” form at the bottom of the page with the link to the content and the member’s username.

How long will it take to receive a check?

Once you request a check it can take up to 6-8 weeks to process. For faster payments, try our Paypal option.

Is there a minimum age to be a member?

Yes, 14 years old. 🙂

Do you offer a referral program?

Yes, you can invite your friends to join Toluna by going to ” My Account” and under “Sharing Preferences” you can send them emails to join. You will earn 500 points for every friend who registers an account.

Is there an instruction manual or PDF available for constant reference?

You can view all of this information in our FAQ section or view our tutorials on our blog.

Is there a max amount of points we can earn per day?

No, there is no maximum amount of points you can earn per day. Please be aware that points do expire though. See question below.

Did you say that points can expire?

Yes, points expire one year, on the 28th day, after they are earned. For example: if you earn 1000 points August 10, 2016, they will expire on August 28, 2017.

Is there a way not to have me fill in a lot of information only to find out I’m “not the correct demographic?

This is because some surveys are looking for a very specific group of people who meet a very narrow set of demographic criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions, other times it may take more questions. Please know we appreciate your participation and that even when you don’t qualify, your participation helps contribute to the success of the study.

 

Are we allowed to change our profile name?

Yes, you can change your username only once after registration. Go to your account settings.

Can we still access our account if we are traveling?

You can still go into the community but since your IP address will be different then where you registered, it may bring up red flags in our system and not allow you to participate in surveys.

Will you have test products in Canada?

We are still working on this. Right now, we still don’t have a firm answer.

What do I do if I have technical problems?

Please email your account information, Survey ID, and any valid screen shots along with your issue to feedback.europe@toluna.com or the “Contact Us” form at the bottom of the page.

Thanks again to everyone who attended.

More information and Q&A blogs from past webinar sessions:
JanuaryOctoberAugust| May | April

Toluna Beginner’s Webinar Q&A – April 13, 2016

Good afternoon members,

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Thank you to those members who attended our webinar on April 13, 2016. As promised, I have answered all of your questions here. If you missed this one, don’t worry! We will hold another in a few months. Stay tuned for details.

Can you enter the Wednesday theme contest more than once?

Yes, you can make as many pieces of content as you would like for any contest. We will, however, only reward for one of your entries.

Does answering other members’ content help us or them receive a rank up bonus?

Answering other content does not earn you rank up points. Content creation will help you to receive points.

How long does it take to receive PayPal payment?

Paypal payments are usually sent within 2 weeks of your request date for the US and Canada.

How long has Toluna been around?

Toluna has been around for 15 years 🙂

I was wondering about the story post for April?

Here is the April Storytelling contest info.

Is there any way to edit your own content after posted?

You can only modify content by choosing to “close” your content. If you need to have something deleted, please alert the helpdesk.

What can be done if you are in the middle of a survey and it just stops/disconnects and you can’t get back in to finish?

In the unfortunate event that this happens, please contact our help desk, and include the survey ID # which can be found from the survey email, or going into “My Surveys” section

If you share content you’ve created on your social media accounts is your own referral link included with the post?

Yes, the content link will be shared on Facebook and Twitter.

I have created content and complete a survey and have not received any points for using the app.

We usually reward app bonuses once per month.

Do we get notified via email if we win sweepstakes?

Yes, you will be notified via email if you are a sweepstakes winner.

Did you say that points can expire?

Yes, points expire one year after they are earned. For example: if you earn 1000 points April 13, 2016, they will expire on April 13, 2017.

Can you have multiple accounts with the same address? like, could my husband make an account?

You can have accounts with the same mailing address yes. You can have up to 3 people per household.

Can you cash out your points for a cheque in Canada?

We do not offer checks for Canada at this time.

Will sweepstakes become available for Canadian members?

We are working on it.

Are we allowed to change our profile name?

Yes, you can change your username only once after registration. Go to your account settings.

 

Thanks again to everyone who attended.

More information and Q&A blogs from past webinar sessions: January OctoberAugust| May

 

January Trivia Week 2 Answers

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Thank you to everyone that participated in Week 2 of our January Trivia Contest. Over the past, week we posted a new question each day for you to answer.

Here are the answers for Week 2:

Jan 11:  What day in January is Elvis Presley’s birthday?

Answer: Jan 8

Jan 12: National Cream Puff day is January __

Answer: 2nd

Jan 13: National Trivia Day is January _

Answer: 4th

Jan 14: Who said “The blast of January will blow you through and through”

Answer: Shakespeare

Jan 15: What valuable metal was discovered in California on January 24, 1848?

Answer: Gold

All participants with the correct answers have been rewarded. We’ve already begun Week 3 of this contest, and you can enter here. Best of Luck!

The Toluna Team

*Promotion Rules: Members will receive 100 points per day for providing the correct answer to the day’s question. Members may receive no more than 500 points for participating in this week’s contest. Points will be awarded to winners by 5PM EST, on January 26, 2016, and will be uploaded directly to user’s accounts. Open to US & Canada only. The winner will be notified on their wall that they have won. Posts must not contain any language that is obscene, insulting, threatening, abusive, harassing, defamatory, libelous, untrue, misleading or invasive of someone else’s privacy. Toluna reserves the right to review all posts for content, and withhold bonus points from any user violating the rules mentioned above.

January Trivia Week 1 Answers

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Thank you to everyone that participated in Week 1 of our January Trivia Contest. Over the past, week we posted a new question each day for you to answer. We received an overwhelming response, with more than 3500 participants!

Here are the answers for Week 1:

Jan 4: What is the birthstone for January?

Answer: Garnet

Jan 5: What flowers symbolize the month of January?

Answer: Carnation

Jan 6: January is named after the god Janus, who was the god of __ and ___.

Answer: doors and gates

Jan 7:  How do you say January in French, Spanish, and Italian?

Answer: Janvier, Enero, Gennaio

Jan 8:  What 2 zodiac signs are included in the month of May?

Answer: Taurus, Gemini

All participants with the correct answers have been rewarded. We’ve already begun Week 2 of this contest, and you can enter here. Best of Luck!

The Toluna Team

*Promotion Rules: Members will receive 100 points per day for providing the correct answer to the day’s question. Members may receive no more than 500 points for participating in this week’s contest. Points will be awarded to winners by 5PM EST, on January 26, 2016, and will be uploaded directly to user’s accounts. Open to US & Canada only. The winner will be notified on their wall that they have won. Posts must not contain any language that is obscene, insulting, threatening, abusive, harassing, defamatory, libelous, untrue, misleading or invasive of someone else’s privacy. Toluna reserves the right to review all posts for content, and withhold bonus points from any user violating the rules mentioned above.

Toluna Beginner’s Webinar Q&A – Oct 21, 2015

Good afternoon members,

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Thank you to those members who attended our webinar on Wednesday, October 21, 2015. As promised, I have answered all of your questions here. If you missed this one, don’t worry! We will hold another in a few months. Stay tuned for details.

When will we see the Toluna app for Android?

We are scheduled to release the Toluna app for Android by early November.

If we take a survey about a new product design, and want to learn more about it after the survey…if we want to google it but have forgotten the name of it, could we contact Toluna to get that info…or is that confidential?

Unfortunately we will not be able to give you this information, for it is confidential.

When Toluna has a contest for creating content, I can’t easily find the post without scrolling through much of the Topic section. Is there an easy way to locate the Toluna Team postings quickly?

The easiest way to find contests is to visit our blog.

I notice that we get notifications when someone comments on a topic…but not when someone comments on other types of content (polls, versus, etc). Is there an option we can click to have these show up in notifications?

The notifications, for now, only work when someone comments on your topic. Thanks for the suggestion though!

How do I say thanks to those that voted on my polls?

To say thank you to a member, just click on their username which will take you to their profile. Once you are at their profile, just write them a little message on their wall 🙂

If we win a sweepstakes, are we sent an email?

Yes, you will be notified via email if you are a sweepstakes winner.

Will there be a webinar for advanced users at a later date?

We have a few more webinars in the works 🙂

More information and Q&A blogs from past webinar sessions: August | May | February January

Member of the Week – June 4, 2015

Hello Members,

MOTW

Congrats to our member of the week BigCitySid! Click on the username to participate in all of this member’s fun and interesting content like this poll below:

mow

Thanks bigcitysid for creating great content, and sharing your interests with the community!

Good luck to everyone on being next week’s winner!

See you soon,
The Toluna Team

How does it work? 
Every day the Toluna Team awards Content Bonus points to members for posting high quality polls, topics, battles and thumb-its. Each Thursday, we will tally those bonuses for the week, and the member with the most Content Bonuses will be awarded an additional 5,000 points for their great contributions to the site, and will be named our Member of the Week. Find out more here.

Wondering how you can receive a content bonus? Check out our blog post with tips on how you can create top quality content here!

May Trivia Contest Answers Revealed!

Hello members,

Lovely Flower

Thank you to everyone that participated in our May Trivia Contest. Over the past few weeks we posted a new question each day for you to answer. We received an overwhelming response, with more than 300 participants daily! Below are the answers to each question.

Week 1: Basic Facts

May 4: What is the birthstone for May?

Answer: Emerald

May 5: What two flowers symbolize the month of May?

Answer: Hawthorne, lily of the valley.

May 6: Most sources would say that May was named after what Greek Goddess? What did she symbolize?

Answer: Maia was the Greek goddess of spring.

May 7:  How do you say May in French, Spanish, and Italian?

Answer: Mai, Maya, Maggio

May 8:  What 2 zodiac signs are included in the month of May?

Answer: Taurus, Gemini

Week 2: Fun Facts

May 11: May has always been the 5th month of the year? True or False

Answer: May was once the third month. When Julius Caesar moved January and February from the end of the year to the beginning, May became the fifth month.

May 12: Who wrote the sonnet in which this line occurs? “Rough winds do shake the darling buds of May?”

Answer: William Shakespeare for The Darling Buds of May

May 13: May was once considered a bad luck month to get married. Fill in the blank: There is a poem that says “Marry in May, you’ll ___ ____ ___”

Answer: Rue the Day

May 14: The UK celebrates may as “___ month”

Answer: Smile

May 15: According to an old Cornish superstition, it is unlucky to buy a __ in May?

Answer: broom

Week 3: Historical Facts

May 18: What famous NYC building opened on May 1, 1931?

Answer: Empire State Building

May 19: Lewis and Clark began their trip up the Missouri River on what date?

Answer: May 14, 1859

May 20: On what date did Amelia Earhart begin her first solo flight across the Atlantic Ocean?

Answer: May 20, 1932

May 21: The first __ was issued in England on May 6, 1840

Answer: Postage stamp

May 22: The first U.S. medical school opened in what city on May 3, 1765?

Answer: Philadelphia

Want more trivia? Enter our Create Your Own Trivia contest, and answer others posts!

March 2015 Q&A

Good morning members,

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Thank you to those members who attended our webinar on Wednesday, March 25th, 2015. As promised, I have answered all of your questions here. If you missed this one, don’t worry! We’re holding another on April 22nd. Register here and earn 750 points for your attendance.

Technical

How long until our points expire?

Points expire exactly 1 year after they are posted to your account. For example, if you earn 1000 points today from a survey, and do not use these 1000 points by March 27th, 2016, they will be deducted from your account.

The points that expire are only the ones earned through contests? How about the one earned by surveys?

All points expire, whether you earn them through a contest, a survey, or if they are credited to your account.

How do you delete notifications?

Notification will disappear after you click the globe and scroll through all the messages.

Where can I find a referral link for my account?

To refer or invite a friend to Toluna.com, go to Account, then Sharing Preferences.

Content & Social Media

Do you also earn points when you create your own polls, etc ?

Yes you can potentially earn points by creating content such as polls, battles, thumb its, and topics. These are not guaranteed but the TolunaTeam monitors the community and will “rank up” content that qualifies, which can be 100-1000 points.

If you post content but no one wants to participate or answer your question, do you still get points? For example, if you post in the Music Vs. Battle, but few or no people answer it – (assuming the content was relevant and not filled with mistakes) then does that mean that you don’t get points?

The amount of participants in your content does not affect whether or not you will receive points. As long as you are grammatically correct, use images or videos, and adhere to the Toluna Code of Conduct you are eligible for points. If this question is in regards to “rank up” bonuses, we cannot guarantee a rank up bonus to every quality piece of content. Rank ups are given to a select amount of members per day. In a contest setting, votes only count if the contest specifies this as a qualification.

Can you subscribe to the blog and know when there are updates on there?

Our blog is hosted on WordPress, so you can absolutely subscribe to our blog if you have a WordPress. I believe you can also subscribe to our RSS feed, there is a link to do this on the top of our blog

Rewards & Gifties

Hi. Any plan of introducing Paypal rewards for lesser points, because accumulating 50,000 points is not so easy and not many other reward options are available.

Unfortunately, for the foreseeable future, Paypal will remain at the threshold presented.

What is a Giftie?

Gifties are a virtual gift that you can send to yourself, or a friend. They represent real products. You exchange a small amount of points for the virtual item, and at the same time play for a chance to win the real item. The winner is determined by a computer algorithm that chooses random winners

Surveys

All surveys ask the same age, sex zip code etc, can that be improved?

We are actually working to improve this feature so that we can save your information for screening questions. In the meantime, we apologize for having to repeat your demographic information before entering a survey.

I took a survey today and completed it in its entirety. However, at the end I received a message that the survey quota was full. 

If you receive a message “quota full” and you spent a good deal of time, please contact our help desk so that we can look into this for you.

Test Products & Other

For example in a #TolunaGo contest, Toluna will evaluate the creativity or the winner will be simply by random?

Instagram and Twitter monthly theme contests are based on 3 requirements: (1) you must follow our Twitter or Instagram account. (2) you must use #tolunago and take a picture consistent with the theme (3) the picture must be posted within the time frame of that month. We pick a winner randomly and check to be sure they have followed the requirements.

How do I participate in test products?

Go to the “Test Products” page under the “Explore” tab and pick which product you would like to test. Once you have completed the sign-up process you will be added to the randomized list and, if selected, you will receive the product directly in the mail.

Do you get points for product testing as well?

Yes you do earn points for product testing, the amount depends on the study.

Is product testing ever available in Canada?

We are currently working on product testing for Canada.

Question about product testing: where and how can I give feedback on the product?

When you are selected to test a product, you will be given instructions on how to proceed with feedback.

Will there be anymore webinars?

Yes, we will be holding this same webinar on April 22nd, 2pm EST (NYC time). Register here and earn 750 points for your attendance!

More information and Q&A blogs from past webinar session:

February January | December | November | October

Toluna Webinar: Toluna.com | A Beginner’s Guide

Hello members,

tol

Are you interested in joining the Toluna.com community? Perhaps you are already a member and want to learn more. This is the webinar for you! Join our Community Manager as she takes you through all the essentials; from signing up, to creating content, and even tips to earn more points. Earn 750 points just for attending!!

Title: Toluna.com | A Beginner’s Guide

Date: Wednesday February 18th, 2015

Time: 10:00 – 10:45 am EST

  • 7:00am Pacific (Los Angeles)
  • 9:00am Central (Chicago)
  • 3:00pm GMT (London)

Space is limited.

Reserve your Webinar seat now at:
https://attendee.gotowebinar.com/rt/3553413037737510913

This webinar is designed for those members who are from the United States and Canada.

December Trivia Contest Week 1 Results

Hello members,

december trivia blue

Thank you to everyone that participated in Week 1 of our December Trivia Contest. Over the past, week we posted a new question each day for you to answer. We received an overwhelming response, with more than 300 participants daily!

Here are the answers for Week 1:

  1. What is the birthstone for December? Turquoise, Tanzanite, Zircon
  2. Name the flower(s) associated with the Month of December. Paper White Narcissus, Holly, Poinsettia
  3. What are the 2 astrological signs that fall within the month of December? Sagittarius, Capricorn
  4. December is derived from the Latin name ____, the middle Goddess of the Three Fates who personifies the present.  Decima
  5. Which day in December is National Chocolate Day? We realized that there were several chocolate related days in December, so we rewarded everyone. If you would like to know the specifics, here are all chocolate related days: National Chocolate day was October, 28, 2014.  National Brownie Day on December 8th, a National Cocoa Day on December 13th, a National Cover Anything in Chocolate Day on December 16th and a National Chocolate CANDY Day on December 28th.  

We will be rewarding the Week 1 Bonuses by the end of the day today. Thank you to everyone who participated. We’ve already begun Week 2 of this contest, and you can enter here. Best of Luck!

The Toluna Team

*Promotion Rules: Members will receive 100 points per day for providing the correct answer to the day’s question. If all 5 questions are answered correctly, an additional bonus of 1,000 points will be provided. Members may receive no more than 1,500 points for participating in this week’s contest. Points will be awarded to winners by 5PM EST, on Monday, December 15th 2014, and will be uploaded directly to user’s accounts. Open to US & Canada only. The winner will be notified on their wall that they have won. Posts must not contain any language that is obscene, insulting, threatening, abusive, harassing, defamatory, libelous, untrue, misleading or invasive of someone else’s privacy. Toluna reserves the right to review all posts for content, and withhold bonus points from any user violating the rules mentioned above.