Tag Archive | question and answer

Toluna Beginner’s Webinar Q&A – August 10, 2016

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Thank you to those members who attended our webinar on August 10, 2016. As promised, I have answered all of your questions here. If you missed this one, don’t worry! We will hold another in a few months. Stay tuned for details.

Where does the $3.00 go upon joining?

This will be shown in your account. You can view this in the “My Points” section.

Are the contests the same on every site?

No, certain contests are for specific social media outlets or only for the Toluna site. Follow each of our accounts to enter all of the contests.

How do I clear my notifications?

Unfortunately, this is something we are still working on. We are aware of this issue and are working as quickly as possible to fix it.

Will there be a replay of this webinar?

Since this was a live webinar, it cannot be replayed. We will be offering another webinar in December, or you can view our recorded tutorials here.

What does one do when another Toluna member post a very rude remark to your content?

Please contact us at feedback.europe@toluna.com or the “Contact Us” form at the bottom of the page with the link to the content and the member’s username.

How long will it take to receive a check?

Once you request a check it can take up to 6-8 weeks to process. For faster payments, try our Paypal option.

Is there a minimum age to be a member?

Yes, 14 years old. 🙂

Do you offer a referral program?

Yes, you can invite your friends to join Toluna by going to ” My Account” and under “Sharing Preferences” you can send them emails to join. You will earn 500 points for every friend who registers an account.

Is there an instruction manual or PDF available for constant reference?

You can view all of this information in our FAQ section or view our tutorials on our blog.

Is there a max amount of points we can earn per day?

No, there is no maximum amount of points you can earn per day. Please be aware that points do expire though. See question below.

Did you say that points can expire?

Yes, points expire one year, on the 28th day, after they are earned. For example: if you earn 1000 points August 10, 2016, they will expire on August 28, 2017.

Is there a way not to have me fill in a lot of information only to find out I’m “not the correct demographic?

This is because some surveys are looking for a very specific group of people who meet a very narrow set of demographic criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions, other times it may take more questions. Please know we appreciate your participation and that even when you don’t qualify, your participation helps contribute to the success of the study.

 

Are we allowed to change our profile name?

Yes, you can change your username only once after registration. Go to your account settings.

Can we still access our account if we are traveling?

You can still go into the community but since your IP address will be different then where you registered, it may bring up red flags in our system and not allow you to participate in surveys.

Will you have test products in Canada?

We are still working on this. Right now, we still don’t have a firm answer.

What do I do if I have technical problems?

Please email your account information, Survey ID, and any valid screen shots along with your issue to feedback.europe@toluna.com or the “Contact Us” form at the bottom of the page.

Thanks again to everyone who attended.

More information and Q&A blogs from past webinar sessions:
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March 2015 Q&A

Good morning members,

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Thank you to those members who attended our webinar on Wednesday, March 25th, 2015. As promised, I have answered all of your questions here. If you missed this one, don’t worry! We’re holding another on April 22nd. Register here and earn 750 points for your attendance.

Technical

How long until our points expire?

Points expire exactly 1 year after they are posted to your account. For example, if you earn 1000 points today from a survey, and do not use these 1000 points by March 27th, 2016, they will be deducted from your account.

The points that expire are only the ones earned through contests? How about the one earned by surveys?

All points expire, whether you earn them through a contest, a survey, or if they are credited to your account.

How do you delete notifications?

Notification will disappear after you click the globe and scroll through all the messages.

Where can I find a referral link for my account?

To refer or invite a friend to Toluna.com, go to Account, then Sharing Preferences.

Content & Social Media

Do you also earn points when you create your own polls, etc ?

Yes you can potentially earn points by creating content such as polls, battles, thumb its, and topics. These are not guaranteed but the TolunaTeam monitors the community and will “rank up” content that qualifies, which can be 100-1000 points.

If you post content but no one wants to participate or answer your question, do you still get points? For example, if you post in the Music Vs. Battle, but few or no people answer it – (assuming the content was relevant and not filled with mistakes) then does that mean that you don’t get points?

The amount of participants in your content does not affect whether or not you will receive points. As long as you are grammatically correct, use images or videos, and adhere to the Toluna Code of Conduct you are eligible for points. If this question is in regards to “rank up” bonuses, we cannot guarantee a rank up bonus to every quality piece of content. Rank ups are given to a select amount of members per day. In a contest setting, votes only count if the contest specifies this as a qualification.

Can you subscribe to the blog and know when there are updates on there?

Our blog is hosted on WordPress, so you can absolutely subscribe to our blog if you have a WordPress. I believe you can also subscribe to our RSS feed, there is a link to do this on the top of our blog

Rewards & Gifties

Hi. Any plan of introducing Paypal rewards for lesser points, because accumulating 50,000 points is not so easy and not many other reward options are available.

Unfortunately, for the foreseeable future, Paypal will remain at the threshold presented.

What is a Giftie?

Gifties are a virtual gift that you can send to yourself, or a friend. They represent real products. You exchange a small amount of points for the virtual item, and at the same time play for a chance to win the real item. The winner is determined by a computer algorithm that chooses random winners

Surveys

All surveys ask the same age, sex zip code etc, can that be improved?

We are actually working to improve this feature so that we can save your information for screening questions. In the meantime, we apologize for having to repeat your demographic information before entering a survey.

I took a survey today and completed it in its entirety. However, at the end I received a message that the survey quota was full. 

If you receive a message “quota full” and you spent a good deal of time, please contact our help desk so that we can look into this for you.

Test Products & Other

For example in a #TolunaGo contest, Toluna will evaluate the creativity or the winner will be simply by random?

Instagram and Twitter monthly theme contests are based on 3 requirements: (1) you must follow our Twitter or Instagram account. (2) you must use #tolunago and take a picture consistent with the theme (3) the picture must be posted within the time frame of that month. We pick a winner randomly and check to be sure they have followed the requirements.

How do I participate in test products?

Go to the “Test Products” page under the “Explore” tab and pick which product you would like to test. Once you have completed the sign-up process you will be added to the randomized list and, if selected, you will receive the product directly in the mail.

Do you get points for product testing as well?

Yes you do earn points for product testing, the amount depends on the study.

Is product testing ever available in Canada?

We are currently working on product testing for Canada.

Question about product testing: where and how can I give feedback on the product?

When you are selected to test a product, you will be given instructions on how to proceed with feedback.

Will there be anymore webinars?

Yes, we will be holding this same webinar on April 22nd, 2pm EST (NYC time). Register here and earn 750 points for your attendance!

More information and Q&A blogs from past webinar session:

February January | December | November | October

January Toluna Beginners Webinar Q&A

Good afternoon members,

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Thank you to those members who attended our webinar on Tuesday, January 20th. As promised, I have answered all of your questions here. If you missed this one, don’t worry! We’re holding another on February 18th. Register here and earn 750 points for your attendance.

How often may we participate in this Beginners Guide?

For now, you can attend the Beginners Webinar as many times as you would like. We do provide a lot of information and there is always a lot to learn. We update the presentation each session. We may limit this in the future, however.

Do Facebook friends have to have a Toluna account?

In order for someone to participate in your content created on Toluna.com, they will need to have a Toluna account. If you post a link to your content on Facebook, your friends can always comment with their answer on Facebook.

Are test products available in specific countries?

Yes, test products are only available in certain countries for now. You can login to your account to see if your country is listed

Regarding social media, do you receive points for having people sign up through your links?

Yes, you will receive 500 points for each referral once your friend completes their Toluna registration.

How many surveys are you allowed per day?

There is no limit for the amount of surveys that you can take. My suggestion would be to fill out your profile surveys so that can better match you to opportunities that fit your profile.

What is the recommended browser?

Toluna.com works best under Google Chrome and Internet Explorer web browsers.

How can you tell if your content has been upgraded?

When you go to the “My Points” page, you will see a description “Bonus for Content – Topic”. Rank up bonuses will be anywhere from 100-1000 points.

Are Quickvotes polls available for Canadians?

Quickvotes polls are available to Canadian members, however, they are not posted as frequent as some other countries.

Is there anything you have to do in order to enter the sweepstakes drawings?

You can find more information on sweepstakes here: https://usblog.toluna.com/2015/01/21/toluna-com-essentials-sweepstakes/

I have surveys that have been open for 10 months what do I do?

The best option is to use our contact form. Please include the survey ID# if you can, along with your username and any other information you can give. The more specific you are, the better.

Why am I kicked out of a survey even if I spent less than 5 minutes completing questions?

Some surveys are looking for a very specific group on people who meet a very narrow set of demographic or other criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions other times, it may take more questions. Please know that we appreciate your participation and that even when you don’t qualify, your participation helps contribute to the success of the study.

Why do we have to input the same demographic info for every survey? Can’t it be saved?

We are working on a system that will save your information, but for now you must re-enter your information in the screener questions so that we can make sure surveys match your profile.

This has nothing to do with points, but how can we stop someone from following us if we don’t want them to?

You cannot stop someone from following you, but you can request to block a member from accessing your page. Just let us know through our contact form.

What if your PayPal address is different than the email address where you receive your surveys?

Your PayPal address does not have to match the email address you use to login for Toluna.com. Please make sure that your PayPal email address is valid, however.

Are we limited to one member per household or can family members also join?

Yes, members of the same household can sign up for Toluna.

Thank you, Lauren for the Webinar. Are there any rewards, aside from Gifties, for less than 30,000 for Canadians? I am asking because I saw a page during the webinar that showed rewards that range from 7,500 points and up. Thank you, Miss. S.

There are plenty of opportunities to earn points on our site. The amount of points varies per survey.

Can you add friends? If so, how do you do it?

From your Profile icon tab, select “Account”, and go to “Sharing Preferences”. You can then use the form to invite friends directly from your various email accounts.

How long does it take to get paid by check?

Checks are processed every week and are usually mailed out and delivered within 2-6 weeks. Currently we are experiencing a slight delay but we should be back on track by the end of the month.

Are the number of votes counted in content bonus decisions?

Sometimes the number of participants and votes are a factor for content bonuses, however, the Toluna Team is more concern about members who are creating content that is interesting, creative, grammatically correct, and uses images or videos.

How can i participate in test products?

Go to the “Test Products” page under the “Explore” tab and pick which product you would like to test. Once you have completed the sign-up process you will be added to the randomized list and, if selected, you will receive the product directly in the mail.

I don’t get emails from toluna even though i am a member, why?

There may be a few reasons why you are experiencing this problem. The first is that you may need to verify your email. My next suggestion is to make sure that emails from @toluna.com are not blocked or marked as spam. Add us to your “safe” list on your email account. You can complete this by going into the settings of your email account. Lastly, you can visit https://us.toluna.com/YourZone and click on “settings” to opt-in or opt-out of certain emails from our company.

Will there be any more webinars?

Yes, we will be holding this same webinar on February 18th, 10am EST. Register here and earn 750 points for your attendance!

More information and Q&A blogs from past webinar session:

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October