Thank you to those members who attended our webinar on August 10, 2016. As promised, I have answered all of your questions here. If you missed this one, don’t worry! We will hold another in a few months. Stay tuned for details.
Where does the $3.00 go upon joining?
This will be shown in your account. You can view this in the “My Points” section.
Are the contests the same on every site?
No, certain contests are for specific social media outlets or only for the Toluna site. Follow each of our accounts to enter all of the contests.
How do I clear my notifications?
Unfortunately, this is something we are still working on. We are aware of this issue and are working as quickly as possible to fix it.
Will there be a replay of this webinar?
Since this was a live webinar, it cannot be replayed. We will be offering another webinar in December, or you can view our recorded tutorials here.
What does one do when another Toluna member post a very rude remark to your content?
Please contact us at firstname.lastname@example.org or the “Contact Us” form at the bottom of the page with the link to the content and the member’s username.
How long will it take to receive a check?
Once you request a check it can take up to 6-8 weeks to process. For faster payments, try our Paypal option.
Is there a minimum age to be a member?
Yes, 14 years old. 🙂
Do you offer a referral program?
Yes, you can invite your friends to join Toluna by going to ” My Account” and under “Sharing Preferences” you can send them emails to join. You will earn 500 points for every friend who registers an account.
Is there an instruction manual or PDF available for constant reference?
Is there a max amount of points we can earn per day?
No, there is no maximum amount of points you can earn per day. Please be aware that points do expire though. See question below.
Did you say that points can expire?
Yes, points expire one year, on the 28th day, after they are earned. For example: if you earn 1000 points August 10, 2016, they will expire on August 28, 2017.
Is there a way not to have me fill in a lot of information only to find out I’m “not the correct demographic?
This is because some surveys are looking for a very specific group of people who meet a very narrow set of demographic criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions, other times it may take more questions. Please know we appreciate your participation and that even when you don’t qualify, your participation helps contribute to the success of the study.
Are we allowed to change our profile name?
Yes, you can change your username only once after registration. Go to your account settings.
Can we still access our account if we are traveling?
You can still go into the community but since your IP address will be different then where you registered, it may bring up red flags in our system and not allow you to participate in surveys.
Will you have test products in Canada?
We are still working on this. Right now, we still don’t have a firm answer.
What do I do if I have technical problems?
Please email your account information, Survey ID, and any valid screen shots along with your issue to email@example.com or the “Contact Us” form at the bottom of the page.
Thanks again to everyone who attended.