Hello members,

Thank you to those members who attended our webinar on Friday, April 3rd, 2015. As promised, I have answered all of your questions here.

How do I go about getting extra points? Do I get points for creating polls etc?
To earn more points, members can create content. Good quality content will receive ‘rank-up’ bonuses of either 100, 500 or 1000 points. Remember to add media to you content!

When creating topics and battles, where do I find pictures to go with it?
To add media, you can either upload a file from your computer or search for one through our tool. To add one from your computer, you need to click on the camera symbol then ‘Upload a file’. To get one from the internet, you click on the camera symbol and you will see a search box, type what you’re looking for and then click on the image you want. Once you have done this, you click on ‘Save’.

I followed the directions for the Toluna Webinar but failed to get any sound through my computer (Mac). Someone answered that there was an app I could get. Can you advise? The pictures alone were easy enough to understand, but if I am invited to a Webinar again I would rather it worked.
At the moment, our members can only access the webinar from the link that we provide following up to the day. On the day, you will normally receive an email with the link also so check for this once you have signed up for it. We do however have a Toluna app where members can take part in surveys.

Can I get test products in South Africa?
Unfortunately this is not available in South Africa yet.

Can you please tell me why it takes so long from the time I redeem a e voucher or on PayPal to be actioned.
All voucher rewards can take between 2 to 8 weeks to be processed. We sometimes experience delays and so they can be a little late. You check the status of all your rewards by clicking on My Rewards on the drop menu next to your profile picture, you will then need to change the dates accordingly at the top.

When do the points get credited?
Points earned by attending the webinar will be awarded sometime this week.

Why do points take so long to be added?
Points are usually added at the beginning of every month, for example, if you won 1000 points from a contest on the 10^th of March, you will receive your points around the first week of April.

If we post our comments or views, would we be rewarded?
We encourage our members to post their views and comments on other members’ content. When moderating the site, we’ll check through these and if we feel that they are nice comments; helping a member with a site related issue, giving opinion about something, welcoming new members etc.

More information and Q&A blogs from past webinar session: February | January | December | November | October