Tag Archive | information

Rewards Processed September 15th Update

Hello everyone,

We’re writing this post to let you know that the rewards processed on the 15th of September have been uploaded with a slight glitch in the code. This means that whenever you tried accessing them you would be re-routed to your account settings page.

With that said, we are very happy to let you know that the codes have been re-uploaded and the matter should, by now, have been fixed.

As such, you may now try accessing your reward and enjoy it at your own leisure. Keep in mind that, in order for the new codes to be displayed, please do a clear sweep of your browser associated files (simply press ctrl+shift+delete), then log in to your Toluna account and get your reward.

Should this not work for you, do get in touch with our help desk, and make sure you submit a screenshot of the error- this will greatly expedite the process and allow our help desk team to escalate the matter with top priority.

Thank you so much for being active members and for your understanding.

 

Advertisements

Toluna UPGRADE – Easier way to access and complete surveys

Dear members,

Toluna is pleased to announce the launch of our latest upgrade to improve the survey experience.

With this new and simplified feature, finding new surveys and navigating through the community has never been easier.

  1. You will now automatically be logged in when starting surveys from a survey invitation
  2. All surveys will end in the survey centre, where you will be able to find and easily access all available surveys you might be interested in
  3. You will be able to interact with the community (create content, vote etc.) without having to log in again.

However, for security reasons you will need to confirm your password BEFORE you can access personal account information or redeem rewards.

This is to make sure that all your data is kept safe while you enjoy this new and improved way of enjoying the Toluna experience.

onetwo

 

We hope you enjoy these new features.

See you soon on Toluna

The Mobile Sweepstakes Has Now Come to An End

Dear Members,

We would like to take a few minutes to thank all our members who participated in our Mobile sweepstakes on Toluna.com.

This lottery has now come to an end. Please join us in congratulating our 10 lucky winners in May who all received 100 000 points:

Country Username
South Africa nandikeey
Spain freddyguillen48
Sweden hipsterterran
Switzerland 10200000000000000
Switzerland LaParolle
Taiwan david61008
Thailand suttitra
Turkey nihanyilmas
United Kingdom wendy.elbourne
United States strongwolf22

Please click here to check the list of all the lucky members who have each won 100 000 points for participating in this lottery.

See you soon on Toluna

The Toluna Team

 

How Much Do You Love Your Pet?

Hello Members,

Toluna asked some of our members worldwide how much they love their pets. From giving a pup a pedicure to offering a reward for missing pets, we found out some fun facts about our furry friends!

Take a look at our video and let us know what you think! Do you agree with some of the statistics we found out? Head over to our Toluna Team and Toluna Team CA topic’s to share your opinion and stories about your pets!

https://biteable.com/watch/embed/pets-fun-facts-1377166

.

See you on Toluna.com!
-The Toluna Team

End of The Mobile App Content Bonus

Dear Members,

For over 2 years now, since the launch of our latest mobile app, we have credited bonus points to everyone who created their first content on mobile.

We would like to take a few minutes to thank everyone who participated in this initiative. It was a pleasure reading your creations and rewarding you for your dedication.

After a long and glorious run, we have decided to put an end to this specific app bonus as of this month, May 2017.

Why? It’s simple, we are currently already awarding points to all quality content created on the Toluna.com, whether it be via the app of via our website.

  • You can earn100500 and 1000 points per piece of content that you create.

We will therefore continue to reward you for your implication but the content bonus won’t be app specific.

Please take a few minutes to read our few tips on how to create great quality content that is sure to get rewarded: Tips to create great content

See you soon on Toluna.com

The Toluna Team

Trending Topics – Help A Dane Campaign

With social media and the news so readily available to us today, we are flooded with celebrity gossip, political discussions, and breaking news every second of the day. We want to know your thoughts on these Trending Topics and what you really think about these issues that make their way on to your newsfeed daily.

Trending Topics.png

Let’s start this Trending Topics discussion with the ” Help a Dane” Campaign.

The campaign, Help a Dane aims to tackle the fact that Danes have one of the world’s highest rates of melanoma in the world.

Denmark has 19.2 cases per 100,000 people compared to 14.6 in the UK, 11.4 in Germany and Italy, 10.2 in France and 6.9 in Spain.

The campaign has created five videos in different languages for Denmark’s five most popular travel destination which are France, Italy, Spain, Greece, and Thailand.

The videos ask locals to look out for Danes who have not taken appropriate measures to avoid sunburn.

What do you think of this campaign?

Comment on Toluna Team’s Topic or the Toluna Team CA’s Topic to get in on the discussion!

 Keep coming back to check the next “Trending Topics” post. You never know, you may just get a rank-up bonus or surprise Giftie for a quality opinion left on Toluna’s topic mentioned in the post!

Member of the Week – Upgrade

Hello Members,

As this is a brand-new year, let’s give Member of The Week an upgrade! Every Monday starting February 6th we will choose our Member of The Week. We will pick our winner every Monday and send them a special email stating they have won our Member of The Week contest and offer them the chance to earn even more points! We will not announce any winner information until Friday of that week.

MOTW

We want to know more about all our amazing members on Toluna.com, so once you are chosen as Member of The Week, we will give you the option of filling out a short questionnaire to then have posted on our blog on Friday- a simple segment of “Who’s Who on Toluna”. For participating in our questionnaire, you will receive an extra 3,000 points!

This means you can earn a whopping 8,000 points for being our Member of The Week! So, head on over to Toluna.com and start creating quality content! You never know, you just may be next week’s Member of The Week!

How to become Member of the Week:
Every day the Toluna Team awards Content Bonus points to members for posting high quality polls, topics, battles and thumb-its. We will tally those bonuses for the week, and the member with the most Content Bonuses will be awarded an additional 5,000 points for their great contributions to the site, and will be named our Member of the Week.

Thanks and see you soon on Toluna.com,
-The Toluna Team

 

Tutorial: What are Gifties and how to use them

Dear Members,

Many of you do not seem to know about our Gifties program and how it works. Here is a short tutorial to help you understand it better.

o What are Gifties?
o How do Gifties work?
o Where can I find the members who have won Gifties?

Thanks for watching!
The Toluna Team

Toluna; A Beginners Webinar

Hello Members,

Toluna usually holds a live webinar every couple of months for our new members to show them the ins and outs of Toluna.com

We recently recorded our latest webinar so everyone can view this information at their own time and pace.

Please note, this was originally a live webinar. Since we have recorded this and are adding it to our blog, we will not be answering questions at the end of the webinar. If you have any further questions, please feel free to use the “contact” form at the bottom of Toluna.com and someone will be able to assist you.

 

Please see below some of the questions brought up during our previous webinar.

Are the contests the same on every site?

No, certain contests are for specific social media outlets or only for the Toluna site. Follow each of our accounts to enter all of the contests.

How do I clear my notifications?

Unfortunately, this is something we are still working on. We are aware of this issue and are working as quickly as possible to fix it.

What does one do when another Toluna member post a very rude remark to your content?

Please contact us at feedback.europe@toluna.com or the “Contact Us” form at the bottom of the page with the link to the content and the member’s username.

How long will it take to receive a check?

Once you request a check it can take up to 6-8 weeks to process. For faster payments, try our Paypal option.

Is there a minimum age to be a member?

Yes, 14 years old.🙂

Do you offer a referral program?

Yes, you can invite your friends to join Toluna by going to ” My Account” and under “Sharing Preferences” you can send them emails to join. You will earn 500 points for every friend who registers an account.

Is there an instruction manual or PDF available for constant reference?

You can view all of this information in our FAQ section or view our tutorials on our blog.

Is there a max amount of points we can earn per day?

No, there is no maximum amount of points you can earn per day. Please be aware that points do expire though. See question below.

Did you say that points can expire?

Yes, points expire one year, on the 28th day, after they are earned. For example: if you earn 1000 points August 10, 2016, they will expire on August 28, 2017.

Is there a way not to have me fill in a lot of information only to find out I’m “not the correct demographic?

This is because some surveys are looking for a very specific group of people who meet a very narrow set of demographic criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions, other times it may take more questions. Please know we appreciate your participation and that even when you don’t qualify, your participation helps contribute to the success of the study.

Are we allowed to change our profile name?

Yes, you can change your username only once after registration. Go to your account settings.

Can we still access our account if we are traveling?

You can still go into the community but since your IP address will be different then where you registered, it may bring up red flags in our system and not allow you to participate in surveys.

Will you have test products in Canada?

We are still working on this. Right now, we still don’t have a firm answer.

What do I do if I have technical problems?

Please email your account information, Survey ID, and any valid screen shots along with your issue to feedback.europe@toluna.com or the “Contact Us” form at the bottom of the page.

Warning – Be careful of false emails

Dear members,

We wanted to bring to your attention that we have received reports from some of you who have been the recipient of unauthorized email invitations, or have been lured onto websites purporting to be from Toluna.

We wanted to warn you about the content of these emails and assure you that they are not coming from Toluna, nor its partners.

scam-image

How does the scam work?

This scamming method is typically know as phishing and can present a pop-up such as the one below!

These emails and sites claiming to be from Toluna, offer large incentives for surveys and coax unsuspecting users into giving out personal information, or trying to get you to redeem a free reward but require that you pay a small shipping fee. Once you have entered your payment information for the shipping fee they will keep taking money from your account without your explicit consent.

How can users avoid these scams?

Your safety online is very important to us, and whilst we take technical and organizational measures to protect your personal information on Toluna.com, we cannot protect you from external sites.

We kindly remind all our members that:

  • Toluna will never ask you for your personal information outside of the secure Toluna.com.
  • All Toluna surveys are hosted on a secure server: http://ups.surveyrouter.com/
  • Toluna will also never ask for your credit card details or require you to pay money to sign up on our website or to deliver any rewards.
  • Toluna will never contact you by phone for direct marketing or to sell you anything
  • Toluna surveys will only be sent by email to registered users and/or published directly on our official site toluna.com

How to recognize Phishing sites and emails

  • If an email invitation to you breaches the above standards, then it most likely is not from Toluna
  • Fraudulent sites and emails are not Toluna branded
  • Fraudulent sites and emails will not include the usual Toluna identification elements (wrong logo, wrong sender email etc.)

If you receive any suspicious e-mails claiming to be from Toluna, please do not open them, reply back, or forward them on to anyone.  Instead you should delete them. It is a scam – these e-mails are fraudulent, may involve them stealing your personal information and/or appropriating your personal information for illegal or illicit purposes and they do not originate from our company.

If you ever have any hesitations about any third party websites that promise Toluna surveys or rewards, please Contact Us.

 

Please let us know for any questions or comments you may have.

Kind regards,

The Toluna Team