Tag Archive | important

Toluna UPGRADE – Easier way to access and complete surveys

Dear members,

Toluna is pleased to announce the launch of our latest upgrade to improve the survey experience.

With this new and simplified feature, finding new surveys and navigating through the community has never been easier.

  1. You will now automatically be logged in when starting surveys from a survey invitation
  2. All surveys will end in the survey centre, where you will be able to find and easily access all available surveys you might be interested in
  3. You will be able to interact with the community (create content, vote etc.) without having to log in again.

However, for security reasons you will need to confirm your password BEFORE you can access personal account information or redeem rewards.

This is to make sure that all your data is kept safe while you enjoy this new and improved way of enjoying the Toluna experience.

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We hope you enjoy these new features.

See you soon on Toluna

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Incentive Processing – Important Update

Hello Members,

We’re writing today to inform you that due to unforeseen circumstances, our reward processing times will change from 72 hours to 2 weeks, effective immediately.

We are always working to bring the best possible experience to you on Toluna. We understand you work hard to earn your incentives, and we appreciate your patience during this time.

We will inform you as soon as we can start processing rewards in 72 hours again.

 

We thank you all for your understanding, and look forward to announcing exciting new rewards all year!

See you soon,
The Toluna Team

The Mobile Sweepstakes Has Now Come to An End

Dear Members,

We would like to take a few minutes to thank all our members who participated in our Mobile sweepstakes on Toluna.com.

This lottery has now come to an end. Please join us in congratulating our 10 lucky winners in May who all received 100 000 points:

Country Username
South Africa nandikeey
Spain freddyguillen48
Sweden hipsterterran
Switzerland 10200000000000000
Switzerland LaParolle
Taiwan david61008
Thailand suttitra
Turkey nihanyilmas
United Kingdom wendy.elbourne
United States strongwolf22

Please click here to check the list of all the lucky members who have each won 100 000 points for participating in this lottery.

See you soon on Toluna

The Toluna Team

 

End of The Mobile App Content Bonus

Dear Members,

For over 2 years now, since the launch of our latest mobile app, we have credited bonus points to everyone who created their first content on mobile.

We would like to take a few minutes to thank everyone who participated in this initiative. It was a pleasure reading your creations and rewarding you for your dedication.

After a long and glorious run, we have decided to put an end to this specific app bonus as of this month, May 2017.

Why? It’s simple, we are currently already awarding points to all quality content created on the Toluna.com, whether it be via the app of via our website.

  • You can earn100500 and 1000 points per piece of content that you create.

We will therefore continue to reward you for your implication but the content bonus won’t be app specific.

Please take a few minutes to read our few tips on how to create great quality content that is sure to get rewarded: Tips to create great content

See you soon on Toluna.com

The Toluna Team

Site Issue- Update on Followers Display

Hello Members,

Many of you have noticed we are having some technical difficulties with the “Followers/Following” section on your member profiles.

Our IT team is doing their best to resolve this issue as soon as possible and we apologize for the inconvenience.

Important information on this issue:

  • All followers are still there in the database and have not disappeared.
  • We are limiting the number of followers/following displayed on the page to 50 since showing them all was exactly the root cause for significant registration delays, overall site slowness and unresponsiveness we were seeing lately.
  • We are already working on a solution to this issue, keeping in mind the limitation that we cannot show them all.

We thank each and every one of you for your patience in this matter and hopefully we will have this resolved shortly.

Thank You,
The Toluna Team

 

Tutorial: What are Gifties and how to use them

Dear Members,

Many of you do not seem to know about our Gifties program and how it works. Here is a short tutorial to help you understand it better.

o What are Gifties?
o How do Gifties work?
o Where can I find the members who have won Gifties?

Thanks for watching!
The Toluna Team

Warning – Be careful of false emails

Dear members,

We wanted to bring to your attention that we have received reports from some of you who have been the recipient of unauthorized email invitations, or have been lured onto websites purporting to be from Toluna.

We wanted to warn you about the content of these emails and assure you that they are not coming from Toluna, nor its partners.

scam-image

How does the scam work?

This scamming method is typically know as phishing and can present a pop-up such as the one below!

These emails and sites claiming to be from Toluna, offer large incentives for surveys and coax unsuspecting users into giving out personal information, or trying to get you to redeem a free reward but require that you pay a small shipping fee. Once you have entered your payment information for the shipping fee they will keep taking money from your account without your explicit consent.

How can users avoid these scams?

Your safety online is very important to us, and whilst we take technical and organizational measures to protect your personal information on Toluna.com, we cannot protect you from external sites.

We kindly remind all our members that:

  • Toluna will never ask you for your personal information outside of the secure Toluna.com.
  • All Toluna surveys are hosted on a secure server: http://ups.surveyrouter.com/
  • Toluna will also never ask for your credit card details or require you to pay money to sign up on our website or to deliver any rewards.
  • Toluna will never contact you by phone for direct marketing or to sell you anything
  • Toluna surveys will only be sent by email to registered users and/or published directly on our official site toluna.com

How to recognize Phishing sites and emails

  • If an email invitation to you breaches the above standards, then it most likely is not from Toluna
  • Fraudulent sites and emails are not Toluna branded
  • Fraudulent sites and emails will not include the usual Toluna identification elements (wrong logo, wrong sender email etc.)

If you receive any suspicious e-mails claiming to be from Toluna, please do not open them, reply back, or forward them on to anyone.  Instead you should delete them. It is a scam – these e-mails are fraudulent, may involve them stealing your personal information and/or appropriating your personal information for illegal or illicit purposes and they do not originate from our company.

If you ever have any hesitations about any third party websites that promise Toluna surveys or rewards, please Contact Us.

 

Please let us know for any questions or comments you may have.

Kind regards,

The Toluna Team