Tag Archive | help

Toluna; A Beginners Webinar

Hello Members,

Toluna usually holds a live webinar every couple of months for our new members to show them the ins and outs of Toluna.com

We recently recorded our latest webinar so everyone can view this information at their own time and pace.

Please note, this was originally a live webinar. Since we have recorded this and are adding it to our blog, we will not be answering questions at the end of the webinar. If you have any further questions, please feel free to use the “contact” form at the bottom of Toluna.com and someone will be able to assist you.

 

Please see below some of the questions brought up during our previous webinar.

Are the contests the same on every site?

No, certain contests are for specific social media outlets or only for the Toluna site. Follow each of our accounts to enter all of the contests.

How do I clear my notifications?

Unfortunately, this is something we are still working on. We are aware of this issue and are working as quickly as possible to fix it.

What does one do when another Toluna member post a very rude remark to your content?

Please contact us at feedback.europe@toluna.com or the “Contact Us” form at the bottom of the page with the link to the content and the member’s username.

How long will it take to receive a check?

Once you request a check it can take up to 6-8 weeks to process. For faster payments, try our Paypal option.

Is there a minimum age to be a member?

Yes, 14 years old.🙂

Do you offer a referral program?

Yes, you can invite your friends to join Toluna by going to ” My Account” and under “Sharing Preferences” you can send them emails to join. You will earn 500 points for every friend who registers an account.

Is there an instruction manual or PDF available for constant reference?

You can view all of this information in our FAQ section or view our tutorials on our blog.

Is there a max amount of points we can earn per day?

No, there is no maximum amount of points you can earn per day. Please be aware that points do expire though. See question below.

Did you say that points can expire?

Yes, points expire one year, on the 28th day, after they are earned. For example: if you earn 1000 points August 10, 2016, they will expire on August 28, 2017.

Is there a way not to have me fill in a lot of information only to find out I’m “not the correct demographic?

This is because some surveys are looking for a very specific group of people who meet a very narrow set of demographic criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions, other times it may take more questions. Please know we appreciate your participation and that even when you don’t qualify, your participation helps contribute to the success of the study.

Are we allowed to change our profile name?

Yes, you can change your username only once after registration. Go to your account settings.

Can we still access our account if we are traveling?

You can still go into the community but since your IP address will be different then where you registered, it may bring up red flags in our system and not allow you to participate in surveys.

Will you have test products in Canada?

We are still working on this. Right now, we still don’t have a firm answer.

What do I do if I have technical problems?

Please email your account information, Survey ID, and any valid screen shots along with your issue to feedback.europe@toluna.com or the “Contact Us” form at the bottom of the page.

Toluna Beginner’s Webinar Q&A – August 10, 2016

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Thank you to those members who attended our webinar on August 10, 2016. As promised, I have answered all of your questions here. If you missed this one, don’t worry! We will hold another in a few months. Stay tuned for details.

Where does the $3.00 go upon joining?

This will be shown in your account. You can view this in the “My Points” section.

Are the contests the same on every site?

No, certain contests are for specific social media outlets or only for the Toluna site. Follow each of our accounts to enter all of the contests.

How do I clear my notifications?

Unfortunately, this is something we are still working on. We are aware of this issue and are working as quickly as possible to fix it.

Will there be a replay of this webinar?

Since this was a live webinar, it cannot be replayed. We will be offering another webinar in December, or you can view our recorded tutorials here.

What does one do when another Toluna member post a very rude remark to your content?

Please contact us at feedback.europe@toluna.com or the “Contact Us” form at the bottom of the page with the link to the content and the member’s username.

How long will it take to receive a check?

Once you request a check it can take up to 6-8 weeks to process. For faster payments, try our Paypal option.

Is there a minimum age to be a member?

Yes, 14 years old. 🙂

Do you offer a referral program?

Yes, you can invite your friends to join Toluna by going to ” My Account” and under “Sharing Preferences” you can send them emails to join. You will earn 500 points for every friend who registers an account.

Is there an instruction manual or PDF available for constant reference?

You can view all of this information in our FAQ section or view our tutorials on our blog.

Is there a max amount of points we can earn per day?

No, there is no maximum amount of points you can earn per day. Please be aware that points do expire though. See question below.

Did you say that points can expire?

Yes, points expire one year, on the 28th day, after they are earned. For example: if you earn 1000 points August 10, 2016, they will expire on August 28, 2017.

Is there a way not to have me fill in a lot of information only to find out I’m “not the correct demographic?

This is because some surveys are looking for a very specific group of people who meet a very narrow set of demographic criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions, other times it may take more questions. Please know we appreciate your participation and that even when you don’t qualify, your participation helps contribute to the success of the study.

 

Are we allowed to change our profile name?

Yes, you can change your username only once after registration. Go to your account settings.

Can we still access our account if we are traveling?

You can still go into the community but since your IP address will be different then where you registered, it may bring up red flags in our system and not allow you to participate in surveys.

Will you have test products in Canada?

We are still working on this. Right now, we still don’t have a firm answer.

What do I do if I have technical problems?

Please email your account information, Survey ID, and any valid screen shots along with your issue to feedback.europe@toluna.com or the “Contact Us” form at the bottom of the page.

Thanks again to everyone who attended.

More information and Q&A blogs from past webinar sessions:
JanuaryOctoberAugust| May | April

Community Spotlight: Helping Others

Dear Members,

Welcome to our community spotlight feature*.  This week we chose NClady71’s topic asking “You are given the opportunity to help someone. By choice, who would you help?”

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NClady71 brings up a very interesting topic; there are so many charities and organizations in our world that provide us a way to help out our communities. Many respondents said they would help children, the homeless, and veterans. Here are some other responses:

 

Jatavionshealey:  yes of course. Everyone has their own struggle, so a helping hand is what everyone deserves

cristalee2001: all the people i could everybody needs help sometime. 😉

jeni1978: i would help children, the elderly and those not able to care for themselves

meme772: I would help single mothers, help with their self esteem and reinforce that our heavenly father cares and is just waiting for his help show him love and praise for what he has already done

NMCB3299: I would help disadvantaged children. Every Christmas I donate something for Toys for Tots because I know that it goes to help make a poor child’s Christmas more cheerful

 

A big thank you goes out to our Featured User, NClady71’s, for inspiring this week’s spotlight, as well as, to all of her topic’s contributors. Feel free to join in the conversation and commenting on the topic here.

See you soon,

The Toluna Team

*As a reminder, each week, the Toluna team searches the site for the weeks most popular or intriguing member content, and will share that information with the community, right here on our blog.  The “Featured User” we select will get a special 5,000 point bonus applied to their account for providing us with our weekly spotlight.

To be considered for next week’s community spotlight, post a link or title to your poll, opinion, thumb it or battle on the TolunaTeam topic here.  If selected, we will contact you via email, and will post a message on your Wall so all of your followers and friends will know that you are a Featured Toluna User.

For more information about Community Spotlight click this link