Tag Archive | faq

Toluna UPGRADE – Easier way to access and complete surveys

Dear members,

Toluna is pleased to announce the launch of our latest upgrade to improve the survey experience.

With this new and simplified feature, finding new surveys and navigating through the community has never been easier.

  1. You will now automatically be logged in when starting surveys from a survey invitation
  2. All surveys will end in the survey centre, where you will be able to find and easily access all available surveys you might be interested in
  3. You will be able to interact with the community (create content, vote etc.) without having to log in again.

However, for security reasons you will need to confirm your password BEFORE you can access personal account information or redeem rewards.

This is to make sure that all your data is kept safe while you enjoy this new and improved way of enjoying the Toluna experience.

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We hope you enjoy these new features.

See you soon on Toluna

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The Mobile Sweepstakes Has Now Come to An End

Dear Members,

We would like to take a few minutes to thank all our members who participated in our Mobile sweepstakes on Toluna.com.

This lottery has now come to an end. Please join us in congratulating our 10 lucky winners in May who all received 100 000 points:

Country Username
South Africa nandikeey
Spain freddyguillen48
Sweden hipsterterran
Switzerland 10200000000000000
Switzerland LaParolle
Taiwan david61008
Thailand suttitra
Turkey nihanyilmas
United Kingdom wendy.elbourne
United States strongwolf22

Please click here to check the list of all the lucky members who have each won 100 000 points for participating in this lottery.

See you soon on Toluna

The Toluna Team

 

End of The Mobile App Content Bonus

Dear Members,

For over 2 years now, since the launch of our latest mobile app, we have credited bonus points to everyone who created their first content on mobile.

We would like to take a few minutes to thank everyone who participated in this initiative. It was a pleasure reading your creations and rewarding you for your dedication.

After a long and glorious run, we have decided to put an end to this specific app bonus as of this month, May 2017.

Why? It’s simple, we are currently already awarding points to all quality content created on the Toluna.com, whether it be via the app of via our website.

  • You can earn100500 and 1000 points per piece of content that you create.

We will therefore continue to reward you for your implication but the content bonus won’t be app specific.

Please take a few minutes to read our few tips on how to create great quality content that is sure to get rewarded: Tips to create great content

See you soon on Toluna.com

The Toluna Team

Site Issue- Update on Followers Display

Hello Members,

Many of you have noticed we are having some technical difficulties with the “Followers/Following” section on your member profiles.

Our IT team is doing their best to resolve this issue as soon as possible and we apologize for the inconvenience.

Important information on this issue:

  • All followers are still there in the database and have not disappeared.
  • We are limiting the number of followers/following displayed on the page to 50 since showing them all was exactly the root cause for significant registration delays, overall site slowness and unresponsiveness we were seeing lately.
  • We are already working on a solution to this issue, keeping in mind the limitation that we cannot show them all.

We thank each and every one of you for your patience in this matter and hopefully we will have this resolved shortly.

Thank You,
The Toluna Team

 

Tutorial: What are Gifties and how to use them

Dear Members,

Many of you do not seem to know about our Gifties program and how it works. Here is a short tutorial to help you understand it better.

o What are Gifties?
o How do Gifties work?
o Where can I find the members who have won Gifties?

Thanks for watching!
The Toluna Team

Toluna; A Beginners Webinar

Hello Members,

Toluna usually holds a live webinar every couple of months for our new members to show them the ins and outs of Toluna.com

We recently recorded our latest webinar so everyone can view this information at their own time and pace.

Please note, this was originally a live webinar. Since we have recorded this and are adding it to our blog, we will not be answering questions at the end of the webinar. If you have any further questions, please feel free to use the “contact” form at the bottom of Toluna.com and someone will be able to assist you.

 

Please see below some of the questions brought up during our previous webinar.

Are the contests the same on every site?

No, certain contests are for specific social media outlets or only for the Toluna site. Follow each of our accounts to enter all of the contests.

How do I clear my notifications?

Unfortunately, this is something we are still working on. We are aware of this issue and are working as quickly as possible to fix it.

What does one do when another Toluna member post a very rude remark to your content?

Please contact us at feedback.europe@toluna.com or the “Contact Us” form at the bottom of the page with the link to the content and the member’s username.

How long will it take to receive a check?

Once you request a check it can take up to 6-8 weeks to process. For faster payments, try our Paypal option.

Is there a minimum age to be a member?

Yes, 14 years old.🙂

Do you offer a referral program?

Yes, you can invite your friends to join Toluna by going to ” My Account” and under “Sharing Preferences” you can send them emails to join. You will earn 500 points for every friend who registers an account.

Is there an instruction manual or PDF available for constant reference?

You can view all of this information in our FAQ section or view our tutorials on our blog.

Is there a max amount of points we can earn per day?

No, there is no maximum amount of points you can earn per day. Please be aware that points do expire though. See question below.

Did you say that points can expire?

Yes, points expire one year, on the 28th day, after they are earned. For example: if you earn 1000 points August 10, 2016, they will expire on August 28, 2017.

Is there a way not to have me fill in a lot of information only to find out I’m “not the correct demographic?

This is because some surveys are looking for a very specific group of people who meet a very narrow set of demographic criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions, other times it may take more questions. Please know we appreciate your participation and that even when you don’t qualify, your participation helps contribute to the success of the study.

Are we allowed to change our profile name?

Yes, you can change your username only once after registration. Go to your account settings.

Can we still access our account if we are traveling?

You can still go into the community but since your IP address will be different then where you registered, it may bring up red flags in our system and not allow you to participate in surveys.

Will you have test products in Canada?

We are still working on this. Right now, we still don’t have a firm answer.

What do I do if I have technical problems?

Please email your account information, Survey ID, and any valid screen shots along with your issue to feedback.europe@toluna.com or the “Contact Us” form at the bottom of the page.

Tutorial – How to redeem & use rewards

Dear Members,

On Toluna, you can earn points by answering surveys, voting on polls and creating content (500-1000 points). Once you have amassed a sufficient amount of points you can exchange them for some cool rewards.

You are not sure how to redeem rewards? Please take a few minutes to watch this short tutorial where we will address the following:

1) Where do I find Toluna rewards
2) How do I redeem Toluna rewards?
3) How do I make sure that my rewards get correctly delivered to my address?
4) Once a reward is processed how do I use it?

 

Thanks for watching!
The Toluna Team

Video Tutorial – How does Toluna use the data we collect?

Dear members,

We would like to take a few minutes to give you more insight into our business model and how we generally use the data we collect.

• What is Toluna’s business?
• Who are Toluna’s clients? What do they want?
• Why does Toluna ask for personal information such as name and address?
• Why does Toluna ask so many questions in surveys?
• Why does Toluna keep asking the same questions in almost every survey?
• How does Toluna use the data we collect?
• What happens to my answers when I don’t qualify for a survey?

Toluna Webinar: Toluna.com | A Beginner’s Guide

Hello members,

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Are you interested in joining the Toluna.com community? Perhaps you are already a member and want to learn more. This is the webinar for you! Join our Community Manager as she takes you through all the essentials; from signing up, to creating content, and even tips to earn more pointsEarn 1000 points just for attending!!

Title: Toluna.com | A Beginner’s Guide

Date: Wednesday October 21, 2015

Time: 03:00 – 03:45 pm EST (NYC time)

Space is limited.

Reserve your Webinar seat now at:
https://attendee.gotowebinar.com/rt/8910625119820985345

This webinar is designed for those members who are from the United States and Canada.