Good afternoon members,
Thank you to those members who attended our webinar on January 20, 2016. As promised, I have answered all of your questions here. If you missed this one, don’t worry! We will hold another in a few months. Stay tuned for details.
Are the only way to earn points are through surveys?
Here are a bunch of ways to earn points on Toluna.com in addition to surveys
- Ways to Earn More Points Part 1
- Ways to Earn More Points Part 2
- Ways to Earn More Points Part 3
- Ways to Earn More Points Part 4
Can we get a copy of this webinar if we missed some at the beginning to review?
We do not offer copies of the webinar, however, you can read the Toluna Essentials series which summarizes most of what is covered in the Beginners Webinar. Here is the link.
Do Canadian’s get taxed as well if we earn a certain amount?
No, Canadians do not get taxed on earnings, however it is encouraged that you check your local tax laws.
How long does it take to receive your check or Paypal transfer after you click on rewards?
In the US, checks typically can take up to 6 weeks before they are processed and mailed. Paypal typically takes 1-2 weeks and payments are sent on Mondays for both US and Canada.
How much can you earn before you are taxed?
The law requires Toluna to issue you a 1099 form once you meet or exceed $600 in the US. Always check with your tax professional to find out your tax reporting requirements.
What is the minimum amount of points needed to redeem for something in the rewards center?
In both US and Canada, the lowest point threshold is 18,000 for a gift card, and 100 points for a Giftie.
How often do you hold webinars?
We hold webinars 4-6 times per year. The next one will be in March
Is there a different spot to access your notifications?
The globe icon at the top of Toluna.com is the only place to find notifications. You must login to your account via the website or app to view these notifications.
Why does it take so long to credit surveys to account?
Surveys can be open for several weeks due to the amount of information that needs to be collected.
Will Toluna ever do a point increase or will the point amount be set indefinitely?
Points are set indefinitely until further notice
You may have already answered this but where do we go to find the theme on Wednesday’s?
You can find all contest announcements on our blog (usblog.toluna.com).
Thanks again to everyone who attended. See you in March.
As we close in on the end of the year, we wanted to notify you about some important updates to our rewards program. Due to year-end accounting procedures, and scheduling delays caused by the holiday season, we regret to inform you that all check and PayPal payments are currently being placed on hold until the end of the year.
What this means for you:
If you requested a check on/after November 25th, or a PayPal payment on/after December 2nd, your request will unfortunately not be processed until the week of January 6, 2014.
Please note that this payment hold will ONLY affect check and PayPal payments. All other reward options are available, and will be processed within our regular timelines. You may also continue to request check and PayPal payments, and the requests will be held until the New Year.
We regret this inconvenience, and assure you we will return to our normal processing times as quickly as possible. If you have a check or PayPal request pending, and wish to cancel it for another reward, please email us at TolunaRewards@toluna.com, with the following information:
– Subject Line – Cancel Payment Request
– Your full name and email address
– Specify whether it’s a check or PayPal request
– Your request date
Thank you for your patience and understanding. We wish you and your family a happy holiday season.
See you soon,
The Toluna Team