Tag Archive | beginners

Toluna Webinar: Toluna.com | A Beginner’s Guide

Hello members,


Are you interested in joining the Toluna.com community? Perhaps you are already a member and want to learn more. This is the webinar for you! Join our Community Manager as she takes you through all the essentials; from signing up, to creating content, and even tips to earn more pointsEarn 1000 points just for attending!!

Title: Toluna.com | A Beginner’s Guide

Date: Wednesday May 20, 2015

Time: 05:00 – 05:45 pm EST (NYC time)

Space is limited.

Reserve your Webinar seat now at:

This webinar is designed for those members who are from the United States and Canada.

Can’t make it for 5pm? Take our survey and tell us the best time for you.

December Toluna Beginners Webinar Q&A


I have been a member for quite a while have done many surveys and polls, is this webinar good for me?

Yes, our webinar is for Toluna beginners but many members have written in stating that they learned some new things. We are constantly changing the site and it’s a great overview of the website. In additon, we cover all the ways that you can earn points on the site.

Why did they change the PayPal options?

A: I can direct you to a blog post about our Paypal options, but basically due to the high demand in Paypal requests we had to change the amount

Can family members within the same household sign up for Toluna?

Yes, Members of the same household are allowed to sign up.

Are cheques offered in Canada?

Checks are not currently offered in Canada

Are the survey opportunities different on the app than the website?

Survey opportunities vary on our app. Not all surveys that are offered on Toluna.com are mobile compatible. In terms of the app, we are working on specific mobile missions for our members.

Is there any way to tailor the surveys that I receive, so as to qualify more often? I find I have to go through many of them, before I find one I qualify for.

If you complete all of your “profile surveys’ that will help us to improve your survey. Please visit this link to fill out your Profile Surveys: https://us.toluna.com/interestsurveys

Why do I not qualify for all surveys?

Some surveys are looking for a very specific group on people who meet a very narrow set of demographic or other criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions other times, it may take more questions. Please know that we appreciate your participation and that even when you don’t qualify, your participation helps contribute to the success of the study.

How do u know when your points expire?

Yes, points expire one year after they are posted to your account. You can check this each month by going to “Points” and selecting the appropriate date range. There will also be a notice for you to let you know how many points will be expiring by when. Or by clicking on this link: https://us.toluna.com/YourZone/points

How many survey we can enter for a day? How do I increase this?

You are allowed to enter as many surveys as you would like, as long as they are available.

I have a check that has been processing for 5 weeks. Why is it taking so long?

We are currently on a delay for some rewards. Please read our announcement about this delay: https://usblog.toluna.com/2014/12/09/important-payment-update/

Is there a fee for redeeming through PayPal?

There is no fee to redeem your points for a PayPal payment

Is there a limited amount to earn daily?

There is no limit to how many points you can earn each day.

Just out of curiosity, there can only be 10 answers when creating polls. Is this just because of a technical issue, or is it something else?

There is no technical issue, we just only offer our members 10 answers for polls. This keep the site uncluttered and concise.

Where is the best source to view everything Toluna?  The website or an app?

The best way to see Toluna is on Toluna.com. The app is an extension of the website and not everything is mobile compatible.

Will there be anymore webinars?

Yes, we will be holding this same webinar on Jan 20th, 2pm EST. Register here

For more info, consult our Nov 6th Webinar Q&A blog

*this blog was revised on Jan 19, 2015.

November Toluna Beginners Webinar Q&A

Good afternoon members,


Last week we held three very successful sessions of the Toluna Beginners Webinar. So far your feedback has been great. As promised, I would answer all of your questions here on the blog for your reference. Those who attended were rewarded the 500 point bonus last Friday. Please contact us if you did not receive this reward.

>> Did you miss this month’s webinar? Fear not! We will be holding the next one on December 11, 2pm EST. Register here.

November 6, 2pm

  1. Are we able to private message anyone in the community?
    1. At this time we do not have a private messaging feature for community members, however that is a great idea and we will consider it for our next website update.
  2. Are other people in the same house allowed to sign up with different emails
    1. Yes, members of the same household can sign up for Toluna.
  3. Can you earn points if you refer a friend?
    1. Yes, you will receive 500 points for each referral once your friend completes their Toluna registration.
  4. Do people get points for commenting on blog posts?
    1. At this time we do not offer points for commenting on our blog posts; however, we post blogs regularly that tell you about contests and opportunities to earn more points on Toluna.
  5. Do points still expire? How can we tell the point amounts that will be expiring? Will we be notified?
    1. Yes, points expire one year after they are posted to your account. You can check this each month by going to “Points” and selecting the appropriate date range. Or by clicking on this link: https://us.toluna.com/YourZone/points
    2. You will be notified about expiring points once you login to your account and also on the My Points page.
  6. Do you receive an actual gift card or code?
    1. Most rewards are distributed with an e-code that can also be used as a gift card if you print it out and bring into the store. However, please  check the rules and regulations for each reward offered in the Rewards Center
  7. Why did the points go up to redeem Paypal?
    1. We do apologize for this inconvenience, and ask you to please refer to our blog post regarding the increase here: https://usblog.toluna.com/2014/10/21/important-paypal-change/
  8. How much is 100 points worth in United States Dollars?
    1. 100 points = $0.03
  9. Why do you collect information on race and ethnicity?
    1. We collect this information because our surveys may target certain demographics within your race or ethnicity. To better understand how Toluna collects, uses and shares your personal information, please review our privacy policy, which is availablehere.
  10. Do you give an anniversary bonus, such as being a member for a year?
    1. At this time we do not offer anniversary bonuses, but this feature may be added soon!
  11. How long has Toluna existed?
    1. Toluna was established in 2000.
  12. Are we ever told the results of the surveys?
    1. We cannot divulge the information we collect from surveys due to client confidentiality, however we do publish some of our Quick Surveys results which can be found on our Toluna Quick Surveys Twitter account: twitter.com/tolunaquick
  13. Is there a Canadian Toluna site?
    1. Yes, you can visit our Canadian site at ca.toluna.com
  14. If someone is having issues with using Toluna, how do they get help?
    1. You can contact our help desk, a link is located at the bottom of Toluna.com entitled “contact”
  15. Why do I not qualify for all surveys?
    1. Some surveys are looking for a very specific group on people who meet a very narrow set of demographic or other criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions other times, it may take more questions. Please know that we appreciate your participation and that even when you don’t qualify, your participation helps contribute to the success of the study.
  16. Are there any rules about adding photos that we find on the Internet but don’t own the right to?
    1. While we do not have a specific policy in place regarding this topic, we ask that member’s posts adhere to our Member Code of Conduct, and post only images and text that are appropriate for all audiences. As a good rule of thumb though – if you’re not sure you should use an image, don’t. Some images are copyrighted and you may be opening a can of worms by posting them online.
      1. Member Content and License: You hereby give a non-exclusive, perpetual, unlimited, worldwide, royalty-free right to Toluna to use for any purpose any content you submit to this Site, including the right to edit, copy, transmit, publish, display, modify, distribute, create derivative works from and develop such content and to transfer such content to third parties. You, not Toluna, will have sole responsibility and liability for all content you use, upload, post or submit to the Site, including on our message boards and in any Survey in which you participate, including the obligation to obtain any necessary approvals and authorizations required to post such content.

 November 6, 3pm

  1. I’ve never been able to test a product. Does living on the West Coast prevent my chances?
    1. Everyone has an equal opportunity to test products. We try our best to post the products at a time when all members have access to the information, and we select testers at random from all eligible entries
  2. Can I test products if I am from Canada?
    1. Unfortunately, test products are not currently available in Canada but we are working on this, and hope to add this feature soon.
  3. How many USA members does Toluna currently have?
    1. Currently, there are millions toluna members in the US

November 7, 2pm

  1. How long does it take to get paid by check?
    1. Checks payments are processed each week, and we work to have them mailed within 3 weeks of your request date. Please do note however, that in some circumstances it may take up to 6 weeks for your payment to mail, although we do our best to limit the wait time.
  2. How often is the product testing?
    1. Product testing can be as frequents as every week, or every month. Please check the product testing page if you would like to participate in these events.
  3. Is there an incentive for testing products?
    1. Yes you do receive an incentive once you fill out the mandatory questionnaire or directions that come with the product you are testing.
  4. Is there any way to have a better chance at getting picked for product testing?
    1. Unfortunately the only option I can suggest it to fill out all of your profile surveys so that we can accurately determine if you are in the qualified demographic for the product to test. You can find the profile surveys here: https://us.toluna.com/interestsurveys

If you have any remaining questions, you can always check the FAQ  page or Site Terms, or leave us a message on our wall.

**this blog was updated on Jan 19th, 2015

Additional Sessions for the Toluna Beginners Webinar!

Dear members,

Thanks again for your interest in our Toluna Beginners Webinar. We received an overwhelming number of registrants for Thursday’s session, and due to space restrictions, we are opening up 2 more sessions to ensure that everyone can attend.

toluna webinar

In the event that we exceed our space limit and you are unable to join the session on Thursday November 6th at 2pm, or if you would prefer to attend our webinar at a later time, here are two additional options for your consideration:

  1. Thursday, November 6th, at 3pm EST (Register here)
  2. Friday, November 7th, at 2pm EST (Register here)

If you unfortunately cannot make it to any of these 3 sessions, not to worry!  We will be holding additional Beginner’s Webinar sessions soon, and will post an update to our blog with the time and date information.

Thank you for your understanding,


Toluna Team